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Solutions Engineer
hace 4 meses
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.
AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.
We power millions of subscriptions worldwide for organizations.We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About You
We're looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the IT industry.
You will work with program managers, service providers, customers, and senior leadership to ensure the solution is delivered as scoped.
You are a strong team player and have a reputation for integrity, accountability and ownership.What you'll do and how you'll make an impact
- Reviewing the technical aspects of a project or deployment prior to customer delivery.
- Work with service providers to set up backend accessibility to portals, tools and services.
- Perform preconfiguration of technical solutions for handoff to service providers.
- Review statements of work and suggest improvements based on scoping calls.
- Understand customer workflows and requirements to ensure the solution being delivered is correct.
- Perform operational risk management tasks to anticipate blockers or pitfalls that would need to be handled with the customer or service provider prior to project delivery.
- Ability to obtain and stay current with provider certifications as well as become a SME with our vast catalog of solutions.
- Act as Tier 3 escalation point to service providers and support teams for our catalog of solutions.
- Provide documentation and technical training for our support team and customers.
- Provide adhoc SaaS/IaaS, Office 365, Google Workspace, Cyber Security consulting services to customers.
What we're looking for
- Degree in Computer Information Systems or a related field.
- Microsoft experience and certificates in InTune specific to deployments and support, Azure deployment with server and database components and Microsoft cloud: M365, Sharepoint and OneDrive.
- 5+ years of proficient administration experience in the Information Technology field with specific emphasis on Windows cloud service.
- Experience supporting cloud or SaaS environments.
- Advanced level knowledge of Windows and Mac operating systems, Windows Server and Active Directory, and advanced level knowledge of DNS.
- Excellent communication skills to be able to discuss highly technical issues with service providers and provide layman explanations to customers where necessary.
- Ability to multitask multiple projects simultaneously while maintaining good status documentation.
- Ability to solve complex technical implementations both independently and in a team environment.
