Claims Supervisor

hace 2 semanas


Buenos Aires, Argentina Aliancers A tiempo completo
An important insurance company is looking for a Claims Supervisor.

Responsabilities

Inbound contacts - 70%
Receives support requests originating from front line agents, dealers, servicers, and
database queues. The CSA I researches customer case history, contacts service providers and/or internal departments for assistance if necessary and provides
information and resolutions to the customer/frontline agents to fulfill any questions or
problems they sent. Associates may also serve as overflow support for front line queues
when service level requirements deem necessary.

Outbound calls - 30%
Follow up via outbound call is provided to customer or agent as indicated by the system
or procedure. They will follow up with customer/agent if more information is needed to

Qualifications/Requirements

  • High School diploma or GED equivalent
  • 3+ months call center experience
Retiro - Bs As

Hibryd Modality
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