Enterprise Support Engineer
hace 2 semanas
del empleo:
We are looking for an experienced and fluent in English
Enterprise Support Engineer for an important Fintech.
What you will be doing
- Help customers and vendors by researching & troubleshooting software or hardware issues
- Work with development engineers and business stakeholders to recommend and resolve issues
- Provides accurate & timely updates on issues relating to incident management and support
- Properly escalate unresolved issues to appropriate internal teams
- Ensure issues and troubleshooting steps are properly logged
- Document technical knowledge in the form of notes and manuals
- Work to improve system resilience, including both failover and disaster recovery capabilities
- Implement automated support processes
- Implement and monitor mitigating controls such as alerts
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SQL queries writing skills - intermediate
- Problem solving skills
- You have the opportunity to be a part of an awardwinning, fastgrowing company
- Our innovative culture promotes ongoing learning opportunities with training and mentorship
- A work from anywhere mentality
- A new and vibrant office environment and remote working capability
- Competitive compensation package commensurate to experience plus benefits
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