![VirginPulse](https://media.trabajo.org/img/noimg.jpg)
Team Lead, Implementation Project Management
hace 2 semanas
Overview:
Now is the time to join us
At Virgin Pulse we value and celebrate diversity and we are committed to creating an inclusive environment for all employees.
Responsibilities:
Who are you?
As Team Lead, Project Management (TL) for Virgin Pulse, you are in an integral role in the organization which directly influences a client's success.
As a TL you will have responsibility for serving in a player/coach role with a small team of Project Managers, Sr.
Project Managers and/or Project Management Associates, as well as mange complex client project(s) that can include new implementations, platform migrations, professional services, and other efforts requiring strong project management skills.
In the role of Team Lead, your job will be to ensure Project Management team members are coached and supported, as well as coordinating with clients, 3rd party vendors and internal partners for go live.
Every day you will utilize Virgin Pulse's standard implementation methodology, processes, and tools.In this role you will wear many hats, but your knowledge will be essential in the following:
- Mentor and coach a small team of Project Managers and Project Management Associates
- Project manage the implementation of new Virgin Pulse customers and serves as a clientfacing expert on all operational aspects of all Virgin Pulse programs and solutions.
- Project manage platform migrations and Professional Services customizations and implementations
- Maintain overall project ownership and drives the coordination of activities and deliverables among all internal Virgin Pulse departments
- Deliver the highest level of client satisfaction to ensure a successful implementation.
- Manage the operational and tactical activities of supporting any 3rd party integrations
- Identify new steps and implement new procedures as part of product updates as necessary
- Respond to and resolves client requests and questions during the implementation process
- Solicit client feedback and works with Product Development to implement enhancements and fixes.
- Employ Virgin Pulse's standard project methodology, processes, and procedures
- Respond to and resolves client requests and questions during the implementation process
- Participate in presales activities to drive new business including RFP completion, prospect sales calls, and inperson finalist meetings
- Provide supplemental operational and tactical support to the Services team when bandwidth allows
- Perform special projects as requested.
- You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in._
Qualifications:
What you bring to the Virgin Pulse team
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:
- Bachelor's degree, or equivalent, in related discipline
- 5+ years of directly related project management or software implementation work experience working on complex projects with large corporate clients
- Previous experience working directly with clients strongly preferred
- Previous experience working at Virgin Pulse strongly preferred
- Excellent knowledge of Microsoft Office suite.
- Experience working with project management tools (Microsoft Project, Smartsheet, etc)
- Experience working on either (preferably both) a Software as a Service (SaSS) and wellness / wellbeing / health care environment
You also take pride in offering the following Core Skills, Competencies, and Characteristics:
- Strong project management skills
- Excellent customer facing skills
- Ability to navigate a dynamic technological environment
- Previous experience managing multiple and changing priorities with a positive attitude
- Ability to build relationships to work effectively with and through others
- Ability to prioritize deliverables and negotiate with clients and internal parties
- Excellent interpersonal and writing skills.
- Strong organizational skills and detail orientation.
- Required to work crossfunctionally within the organization and with external partners.
- Strong analytical, problemsolving skills.**Why work at Virgin Pulse?
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