Senior Implementation Analyst

hace 2 semanas


Buenos Aires, Argentina S&P Global A tiempo completo
S&P Global Market Intelligence, Network and Regulatory Solutions

The Role:
Client Services Implementation Analyst

The Team:

The role of the Client Services Implementation Team is to facilitate the onboarding of customers to the Counterparty Manager (CPM) product suite (particularly Onboarding Accelerator and Request for Amendment).

Provides front line daily support for all clients during implementation.

The Impact:
Support business growth and increase client productivity and efficiency through effective use of CPM products.

  • Facilitate the onboarding of bank and vendor customers to Counterparty Manager product suite from sales and commercial
  • Ensure customers of Counterparty Manager receive first class service consistent with S&P Global expectations.
  • Maintain the integrity of profile and company information that exists within the Counterparty Manager product suite and ensure that any exceptions are identified, researched, and resolved.
  • Become highly skilled in the Counterparty Manager suite of solutions such as Request for Amendment, Onboarding Accelerator, and Outreach360.
  • Assist global implementation team members in any capacity on a daytoday basis and during high volume periods.
  • Conduct client demos as required.
  • Experience in customer service and financial data operations
  • 2 to 5 years experience preferred
  • Detailoriented and a thorough problemsolver
  • Organized and diligent
  • Strong analytical and interpersonal skills
  • Flexible and able to adapt to changing situations
  • Excellent client service ethos and be able to communicate effectively with priority clients and sales prospects
  • Comfortable working in team environments and interacting with clients at all levels of business
Flexible Working (optional)
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.


Grade/Level (relevant for internal applicants only): 08

The Location:
Buenos Aires

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead.

As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.


S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.



  • Equal Opportunity Employer
Professional (EEO-2 Job Categories-United States of America), OPRTON20- Entry Professional (EEO Job Group)

Job ID: 284248

Posted On:

Location:
Buenos Aires, Argentina

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