Frontline Customer Service Agent

hace 2 semanas

Buenos Aires, Argentina Blackbird Hospitality Management A tiempo completo

Join our team at Blackbird Hospitality Management, where we're dedicated to providing unforgettable experiences for our guests in the world of short-term rentals.

We believe in setting standards that exceed the norm, and we're looking for a customer service agent who aligns with our vision.


Job Responsibilities:

Guest Interaction:

You'll be the friendly face behind our guest interactions, responding promptly and warmly to inquiries, bookings, and concerns, ensuring every interaction leaves a lasting positive impression.


Communication Excellence:
Engage with guests naturally and fluently in English, steering clear of robotic BPO scripts. We value authentic connections and personalized service.

Problem-Solving:
Proactively address guest concerns with innovative solutions aimed at enhancing their experience, turning potential issues into opportunities.

Booking Management:
Manage reservations, modifications, and cancellations with precision, ensuring accuracy and efficiency in every transaction.

Feedback Loop:

Be the voice of our guests, collecting valuable feedback to fuel our continuous improvement efforts, and fostering a culture of learning and growth.


Maintain Data Integrity:
Keep our records up-to-date and accurate.

Stay Updated:

Stay informed about our property features, services, and local attractions, empowering you to assist guests with their inquiries and enhance their stay experience.


Required Skills & Qualifications:
Proven work experience in customer service, ideally within the short-term rental or hospitality sector.
Exceptional communication skills in English, both written and verbal, with a focus on authenticity and rapport-building.
Strong problem-solving abilities, coupled with a knack for critical thinking and efficiency.
Familiarity with property management systems and platforms.
Impeccable organizational skills and attention to detail.

In a fast-paced role, there may be times when you need to innovate or find creative solutions, and in a dynamic setting like a short-term rental management company, communication, critical thinking, and time management are key.

So we'd like to hear about your performance regarding these skills in a short video (no more than 8 minutes), addressing the following:

How do you thrive in high-pressure situations while maintaining focus and productivity?

Share your strategy for prioritizing tasks and meeting multiple deadlines within tight timeframes, including an example of a time you thought outside the box to deliver results.

What unique blend of skills, experiences, and qualities do you possess that make you the perfect fit for this role? How does your background align with our objectives and requirements?

Blackbird Hospitality Management Team.

Experience:

- customer service: 1 year (required)

Language:

  • Inglés (required)
Application Deadline: 03/06/2024

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