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Service Delivery Manager
hace 2 semanas
Objetivo/Propósito general del puesto
Administrar las relaciones contractuales en curso y la entrega operativa de servicios a clientes para una cuenta o grupo de cuentas.
Principales funciones del puesto
Gestiona la entrega de servicios contratados por el (los) cliente(s) para garantizar que se cumplan o superen los SLA (contratos de nível de servicio) y KPI (indicadores clave del desempeño) según están definidos en los contratos pertinentes
Mantiene estrecho control sobre el horario, los riesgos, el alcance del trabajo y el presupuesto del proyecto
Se asegura de que los equipos operativos y los subcontratistas tengan una comprensión clara de los requerimientos del (los) cliente(s)
Desarrolla y mantiene relaciones sólidas con cliente(s) y brinda consejos y soporte diariamente
Promueve las capacidades de la organización con los clientes, identifica oportunidades de venta para enviarlas a los gerentes de cuenta y logra prórrogas de contratos o ventas adicionales dentro de la(s) cuenta(s)
Modalidad de trabajo Hibrida
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