Service Delivery Manager

hace 2 semanas


San Salvador de Jujuy, Jujuy, Argentina Jorgelina Cerruti Recursos Humanos A tiempo completo
Para importante empresa de tecnologia nos encontramos en la busqueda de un Service Delivery Manager

Objetivo/Propósito general del puesto


Administrar las relaciones contractuales en curso y la entrega operativa de servicios a clientes para una cuenta o grupo de cuentas.

Funciona como el punto de contacto principal con los clientes y se asegura de la satisfacción de los mismos

Principales funciones del puesto

Gestiona la entrega de servicios contratados por el (los) cliente(s) para garantizar que se cumplan o superen los SLA (contratos de nível de servicio) y KPI (indicadores clave del desempeño) según están definidos en los contratos pertinentes

Mantiene estrecho control sobre el horario, los riesgos, el alcance del trabajo y el presupuesto del proyecto

Se asegura de que los equipos operativos y los subcontratistas tengan una comprensión clara de los requerimientos del (los) cliente(s)

Desarrolla y mantiene relaciones sólidas con cliente(s) y brinda consejos y soporte diariamente

Promueve las capacidades de la organización con los clientes, identifica oportunidades de venta para enviarlas a los gerentes de cuenta y logra prórrogas de contratos o ventas adicionales dentro de la(s) cuenta(s)

Modalidad de trabajo Hibrida

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