LAC Payroll Manager
hace 2 semanas
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express' Colleague Services (CS) organization plays a critical role in providing best-in-class services, capabilities, data, and insights that enable a great experience for colleagues. The organization builds and evolves core and operational products and services essential to connect the Peer Experience Group (CEG) and the business.
How will you make an impact in this role?
You will be responsible for the day-to-day payroll operations for LAC markets, ensuring timely and accurately salary payment to colleagues and compliance with local regulations for Argentina, Brazil, Chile and Mexico.
- Manage a team of payroll analysts to ensure timely, accurate, and compliant payroll services.
- Manage supplier performance for assigned markets, including SLAs and compliance with company- and country-specific rules, policies, and procedures.
- Ensure 100% compliance with all local laws, regulations, policies, and any related regulatory requirements.
- Responsible for completing internal audits and reviews for payroll operations.
- Maintain and elevate all operational KPIs for the LAC region so that it helps drive scores and overall payroll performance.
- Work with different stakeholders internally and externally, as well as ensure the smooth execution of deliverables related to payroll operations.
- Serve as a subject matter expert and escalation point for ad-hoc requests.
- Partner with management to proactively pursue innovation, improvement of service levels and financial processes.
- Identify process or project risks and escalate with key stakeholders to find solutions.
- Work with team members to develop quality assurance processes.
- Serve as a sponsor of technology, automation, and enhancement projects.
- Collaborate with COEs and global stakeholders to deliver a great value proposition and expertise for all colleagues in the region.
- Manage enquiries and be responsible for timely action of all enquiries for assigned markets.
Minimum Qualifications
University degree in Labor Relations, Human Resources, Finance, Accounting or related
- 6+ years of proven experience leading LAC payroll and operations teams responsible for end-to-end payroll administration and support.
- In-depth knowledge of payroll, compliance, and employee taxes in the LAC region.
- Advanced knowledge of the Global View system (SAP) and Human Resources systems and tools.
- Excellent organizational skills with great attention to detail. Experience leading a team in a matrix environment. Great for influencing others to drive flawless execution.
- High drive for results with a focus on delivering measurable results.
- Global mindset with the ability to challenge the status quo.
- Excellent communication skills with the ability to cascade complex messages in a simple way to ensure employee engagement and alignment with the company's strategic priorities.
- Fully bilingual (English) required.
Preferred Qualifications
Strong leadership skills especially in coaching, mentoring, and motivating individuals & teams.
- Embraces a diversity of ideas, approaches, and points of view.
- Resolves conflict in a direct manner, maintaining an empathetic approach.
- Possesses a personally engaging style encompassing strong communication and good listening skills.
- Provide performance and career development to team members.
- Detailed orientated with high levels of accuracy and productivity.
- Flexible approach and ability to 'think outside the box'.
- Ability to effectively manage multiple competing priorities.
- Self-starter with high degree of personal accountability.
- Strong ethics and the ability to maintain confidential information.
- Ability to work independently, between cross functional internal and external groups.
- Ability to collaborate with virtual teams.
- Ability to solve complex problems.
- Ability to design, implement and streamline complex processes.
- Strong Analytical skills.
- Proven ability to meet tight deadlines while managing multiple projects/initiatives.
- Experience performing ad hoc analysis using advanced Excel including V-look ups, pivot tables, macros, and other complex functions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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