Success Architecture Senior Analyst

hace 2 semanas


Buenos Aires, Argentina Salesforce A tiempo completo
Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Job Details
The role of the Senior Success Guide is crucial in helping to grow value and improve adoption.

The Senior Success Guide will engage with customers across all account segments, delivering 1:
many programs and 1:1 success guidance to all Premier customers from the Hubs. Senior Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.

The ideal Senior Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities:

Deliver 1:1 & 1:
M Success Programs
Action Best Practice Insight
Product Education
Technical Advice
Adoption Guidance
Drive Guided Success Engagements
Support Success Teams

Preferred Qualifications & Skills
2+ yr Experience in Salesforce Service or Sales highly preferred
Functional and/or Technical Expertise
Consultative Communications
Solution-Focused Problem Solving
Project & Risk Management
Proficiency in English, Portuguese and Spanish

Leadership Qualities

COMPOSURE:
Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE:
Working knowledge of industry best practices and implementation experience of the salesforce product suite

LEARNER:
Has a passion for continued education in new technologies and complex business and technical concepts

PASSION:
Passionate about Customer Success and is a great listener

OHANA:
Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart

TRUST:
Ability to earn the trust of the customer and lives the company's core values

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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