Account Director, Client Experience

Overview We are a tech-enabled growth firm—at the intersection of marketing, consulting & data intelligence—igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences, and we strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth‑obsessed experts who demand innovation and results, driven by integrity, autonomy, and grit. As a full-service growth marketing firm, we offer best‑in‑class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic & CTV, Public Relations, Influencer Marketing, Email & SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper‑focused on helping brands drive revenue growth and brand recognition, ultimately delivering irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, NOVA, which analyzes businesses through first‑party data, simplifying investment planning for marketing and diligence in M&A—putting marketers in a strategic seat at the table and providing value in unparalleled ways. Managing billions in media, our dynamic team of consultative marketers, creatives, analysts, and technologists challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey. Strong English proficiency is required for this job. Disclaimer: We’re currently on the lookout for potential candidates to join our talent pool via this job listing. Your qualifications will be assessed for both present positions and future opportunities. Should your skills align with a role and an opening arise, our recruitment team will reach out to you promptly. Please keep in mind that this doesn’t guarantee immediate placement or communication. A day in the life As an Account Director, you’ll be responsible for working with clients in the B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce, or Enterprise space. You’ll have a broad and varied background with hands‑on experience across many digital marketing channels and tools. This role will drive performance through integrated marketing tactics across paid, owned, and earned channels. Through a deep understanding of the client’s business, you will guide and counsel clients on how marketing tactics can drive business outcomes, lead teams of highly‑talented marketers, optimize their efforts, push strategic pivots, and provide unmatched strategic insight. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative marketing campaigns. Key Responsibilities Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital’s NOVA ecosystem as it relates to your department. Establish client‑centric communication by hosting monthly one‑on‑one check‑ins to gauge sentiment, solicit feedback, and share additional opportunities. Guide the account team with a comprehensive strategy across paid, owned, and earned channels to meet or exceed client business objectives. Leverage data and analytics to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps. Use overlapping datasets and platform or attribution metrics to inform tactical daily optimizations; prioritize business metrics to guide strategy, decisions, and budgets; validate when necessary using incrementality. Lead the contract renewal strategy, presentation, and proposal development alongside the Account Manager to extend client partnerships and review and analyze client contracts regularly. Work with the Account Manager and internal account team to identify additional strategies to improve performance and expand client partnerships. Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue. Lead by example and practice servant leadership; deliver timely, specific feedback to account team members to up‑level existing client services. Perform other tasks and projects as assigned by Client Services department leadership, as needed. Role Requirements Bachelor’s Degree in Marketing, Communication or related discipline. 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency. Proven track record of delivering high customer satisfaction scores. Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, HubSpot). Experience speaking to business‑level metrics such as LTV:CAC, MER, etc. Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc. in a multi‑channel environment. Ability to quickly build rapport and develop relationships with executive‑level points of contact. Desire to work in a role that functions as both a marketing consultant and a business consultant for clients. Highly dependable, self‑starter, high‑energy, positive attitude with good organization and time‑management skills. Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal development. Key Performance Indicators (KPIs) ETCR or Expansion to Churn Ratio (as established quarterly). MRR Closed Service Expansion Retainer per Month (as established quarterly). 8.8 Average Client NPS. Most Important Things (MITs) Team Coaching and Development. Marketing Strategy, Development and Execution. Client Retention and Client Revenue Growth. Seniorities Mid‑Senior level Employment type Contract Job function General Business Industries Wireless Services Location Tandil, Buenos Aires Province, Argentina We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds who strive to make an impact inside and outside of the workplace. Diversity includes race, gender identity, age, disability status, veteran status, sexual orientation, religion, and many other aspects of identity. All employee viewpoints are key to our success, and inclusion is everyone’s responsibility. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at / . 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