Alliance Operations Support Specialist

Alliance Operations Support Specialist - supervising Associate - Ey Global Delivery Services EY The opportunity - The Alliance Operations Support Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co‑develop and thereafter operationalise the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time. Your key responsibilities Provide the Alliance leadership with financial insights with effective dashboard reporting which includes: Customised Revenue, Sales and Pipeline visualisations Managing book of business Opportunity Management Tagging of Opportunities for the Alliance Prospect tracking and reporting Key GTM wins tracker management Ensure Alliance related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in SharePoint and other tools Coordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content Program manage various initiatives around processes and tools provided by the Alliance Partner which may include: Administration and maintenance of partner tools, portals, etc. Access request tracking, access issue resolution Certifications tracking, skill and competency tracking Single point of contact for Alliance Partner tools administration Work with the Alliances Investment Funds Manager for providing necessary information and coordination required for requesting and reimbursing Alliance investment Funds, facilitate awareness of programmes, track and monitor compliance to process, facilitate quarterly legal and finance reviews, ensure Alliance investment reporting is cascaded appropriately Partner with the onshore Alliance Operations contacts on strategic projects and initiatives as and when required Support Alliances team with initiation and tracking of localisation of Global Agreement Coordinate with Alliance partners to facilitate custom classroom training sessions other than regular web‑based training Manage onshore stakeholder expectations, plans and communication Support internal EY Alliances leadership meetings by developing content and managing logistics Support meetings between EY leadership and the Alliance partner Skills and attributes for success Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting Technology aptitude, exposure through experience or academics Experience with continuous process improvement and automation initiatives, process mapping, process documentation, internal audit preparation, facing audits, etc. Excellent with MS Excel and PowerPoint, Power BI skills would be an added advantage Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, ability to develop trusted business advisor relationships with onshore stakeholders Experience with virtual working preferable across multiple geographies, cultural sensitivity, global mindset Good at problem solving, capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritising, organising and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance To qualify for the role, you must have MBA or equivalent University graduation (Tech graduation preferred) 9+ years of work experience Flexible, based on assignment Ideally, you’ll also have Basic understanding about Alliance business Exposure with driving strategic initiatives Technologies and Tools MS Office tool – Excel, PowerPoint, Teams and other collaborative tools Basic understanding of PowerBI will be useful What we look for A dynamic individual who is ready to think out of the box to come up with solutions to drive the operations more efficiently and support at strategic level to help grow the overall alliance business. 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