Supr Maintenance

Job Description As a Maintenance Supervisor, you will be responsible for overseeing the work of the Help Desk operators at ATC's NOC. This includes ensuring 24/7 operation of the various products in ATC's Fiber Optic portfolio in Argentina, which are managed by the Help Desk team. The main objective is to ensure the proper handling of corrective tickets managed by the ATC NOC Help Desk team. This involves not only following up with maintenance providers but also managing communications with ATC's clients in each case. Responsibilities Manage the maintenance operators team (Help Desk). Act as the first escalation point for the NOC Help Desk team. Ensure proper execution of tasks by the NOC Help Desk team. Participate in the design of new processes to improve network operations. Coordinate the work of various maintenance contractors. Serve as the point of contact for our clients regarding corrective network tickets. Ensure team involvement in improving various network performance indicators. Analyze corrective cases and take actions to enhance customer experience and/or improve overall operational management. Generate reports requested by NOC Management and/or clients. Participate in weekly operational follow-up meetings with each contractor. Manage the schedules of the entire Help Desk team to ensure 24x7 operation. Promote teamwork and continuous training/improvement of maintenance analysts. Qualifications Knowledge of FTTH|GPON network architecture. Basic configuration and troubleshooting of network equipment such as routers or switches. Experience with GIS tools (desirable). Experience in NOC and/or Help Desk areas as a Supervisor. Ticket management in systems like ServiceNow. Ability to read field measurements using Power Meter, OTDR, IOLM, etc. Ability to read fiber optic network diagrams. Understanding of measurement units such as dB, dBm, mW, etc. Proficiency in using multiple tools for incident troubleshooting. Availability and adaptability to operational changes. Positive attitude. Education and Experience Telecommunications Engineer / Technician. Experience in supervisory roles within NOC and/or Help Desk areas. Intermediate English proficiency. EEO Statement American Tower se enorgullece de ser un empleador que ofrece igualdad de oportunidades y no discriminará a ningún solicitante o empleado por motivos de edad, sexo, orientación sexual, identidad de género, raza, color, credo, religión, origen nacional o ascendencia, ciudadanía, estado civil, situación familiar, discapacidad, condición de militar o veterano, información genética, embarazo o cualquier otra característica protegida bajo la ley aplicable. #J-18808-Ljbffr