Bilingual Customer Success

Bilingual Customer Success & Content Creation Specialist (Remote) Stream Technologies About Us :STREAM Technologies is a fast‑paced educational organization focused on providing accessible and cutting‑edge online STEM education. Our mission is to empower the next generation of entrepreneurs, engineers, and game‑changers by integrating technology, research, and the arts into education. We are committed to fostering an inclusive environment where talented individuals from all backgrounds and students with special needs can thrive ages 7‑18+ years. Role Overview As a Customer Success & Content Specialist , you will play a dual role: ensuring students successfully navigate our programs and producing high‑quality content that enhances their learning experience. You will support students and educators, gather feedback, and coordinate with our internal team to optimize our curriculum. Additionally, you’ll create, edit, and manage educational content to maintain an engaging and effective learning environment. Key Responsibilities Customer Success (Student Support & Coordination) Serve as the main point of contact for students and parents & schools, ensuring a smooth experience throughout the program or software service. Monitor student progress and provide support to ensure they meet learning goals. Address student inquiries, resolve issues, and elevate concerns when necessary. Coordinate with instructors and internal teams to improve student outcomes. Gather and analyze student feedback to enhance course effectiveness. Create course invitations for students, parents or schools. Content Specialist (Content Creation & Editing) Edit and refine video lessons, reviews, and other educational content for clarity and engagement. Develop engaging digital content, including social media posts, blog articles, and course materials. Collect and analyze user feedback on lesson plans and curriculum to improve content quality. Work closely with educators and curriculum developers to enhance course materials. Maintain content consistency and brand voice across all platforms. Create audio translations on videos using digital and natural voices. Upload digital content to LMS or e‑learning platform. Other Provide support in other similar departments within the company. Book meetings for sales, customer service or other departments. Assist with unresolved issues or tasks to streamline operations. Translate documents. Qualifications Experience : 1‑3 years in customer success, student support, content creation, or a related field. Over 18+ years of age. Tech‑savvy: Proficiency with video editing software (e.g., Adobe Premiere, Canva, or similar) and learning management systems. Open to opportunities, growth and feedback. Detail‑oriented: Ability to collect and interpret feedback to refine curriculum and content. Proactive: Self‑motivated, problem‑solving mindset with excellent organizational skills. Submission of screening documents. Willing to work with typical, gifted and students with disabilities. Knowledge of Google Drive (docs, sheet and slides) and intermediate knowledge of game engines. Possess good initiative, self‑discipline, charisma, with ethical and professional values. Excellent verbal & written communication and presentation skills, with the ability to explain complex concepts clearly. English & Spanish. Ability to work collaboratively in a team‑oriented environment. Previous teaching or training experience is required. Professional references will be requested for employment eligibility. Values, teamwork, professional ethic & accountability. Adaptable in fast‑paced work environments. Bonus Points If You Have Experience in the e‑learning or education industry. Strong video editing skills and a portfolio of past work. Social media content creation experience. Benefits Great salary with growth opportunities Business travel opportunities Specialized trainings Coaching with mentoring Friendly work environment Special rewards and recognition Professional development and exposition Christmas bonus Incentives for days off or holiday Participation in special projects on social impact Work from home/flexible hours Job Types Full‑time, Part‑time, Contract Pay: $3,436.50 – $4,582.00 per hour Application Question(s): Can you work on a fast‑paced work environment? Education Bachelor’s (required) Experience Customer Service: 1 year (required) Sales: 1 year (required) Video Editing Content Creation: 1 year (required) Language English (required) Spanish (required) Customer Success Specialist - A168 Pearl Work Arrangement: Remote Job Type: Independent Contractor, Full-time Work Schedule: US Time Zones (ET, CT, MT, or PT) Locations: Remote (US time zone alignment required) About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with… #J-18808-Ljbffr