Near Shore Sr. IT Specialist

Near Shore Sr. IT Specialist (Argentina Applicants Only) CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. We have several openings for talented mid‑senior level remote IT Specialists for extended contract opportunities.

Positions are preferred in South America or Europe, but candidates worldwide are considered (except Asia due to time‑zone concerns). All work for this position is remote.

Key Responsibilities

Handle help‑desk tickets and projects related to technology, software, hardware and services for CSG and clients in financial, healthcare, manufacturing, wholesale, and food & beverage industries. Provide IT consulting & support, service, and vendor management via phone, email/chat, and remote support tools; collaborate with onshore IT Specialists as needed. Interact with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems using industry‑standard best practices, support tools, and documentation. Support Microsoft 365, Google Workspace, Azure AD, and other SaaS tenants; administer users, groups, policies, licenses, and contracts.

Deploy and manage physical/virtual servers and purpose‑built virtual computing environments/labs. Diagnose and resolve technical hardware, software, and network issues; perform proactive system maintenance on internal and client IT infrastructure. Create, update, and refine IT infrastructure and services documentation; refine existing and develop new SOPs. Conduct end‑user training, on‑boardings/off‑boardings, computer hardware repair and diagnostics.

Document all help‑desk interactions and resolutions in the ticketing tool and provide reports and relevant feedback to management. Manage IT vendors and service providers; identify and recommend corrective actions to avoid outages; inform management of recurring problems. Stay current with industry changes/trends in IT. Perform other duties as assigned.

Minimum Qualifications Minimum 3+ years of IT support experience. Professional fluency in both written and spoken English. Preferred Qualifications Knowledge of IT best practices in supporting corporate customers with HIPAA requirements. Working knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers.

Proficiency in web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience. PowerShell, batch file creation, and Putty experience. Application packaging, testing, and deployment with MS Intune. Self‑starter who proactively identifies issues and proposes solutions.

Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies.

Experience

with SQL Server and MySQL. Knowledge of VoIP telephony systems.

Experience

troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and port forwarding. Relevant training in troubleshooting and providing Help Desk Support. Additional Information Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication. #J-18808-Ljbffr