ATM Tech Support Specialist
hace 3 semanas
ATM Tech Support Specialist - Argentina Bitcoin Depot is seeking an ATM Tech Support Specialist based in Argentina that will manage the optimal performance of ATM hardware and software in accordance with our standard operating procedures, provide internal and external customer service support to promote customer and end user satisfaction. Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations. We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM. Responsibilities Perform scheduled daily reviews of our ATM hardware and software management platform and identify ATM maintenance needs. Review internal and external requests and notifications to support ATM performance and end user service needs. Effectively triage hardware and software issues and open service calls as needed. Manage service calls assigned to providers to completion in accordance to the master service agreement and company KPIs. Review and assess ATM camera angles on a weekly basis to ensure customer images are captured in accordance with government regulatory compliance requirements. Review ATM performance for chronic behavior and perform root cause analysis to restore ATMs to optimal uptime. Liaison with customers as needed to maintain the business partnership and mitigate escalations. Make recommendations to improve efficiency within the team and/or cross functional departments. Assist other team members and perform other duties as assigned from time to time. Qualifications A minimum of one year in an ATM technical service role either in a field or call center environment. A minimum of a working knowledge level of Kaba Mas locks is preferred. Intermediate level or higher knowledge and understanding of using Microsoft Excel and/or Google Sheets. Demonstrated ability to manage multiple high priority tasks and shift priorities in a fast paced environment. Strong, professional communications skills both orally and written. A basic understanding of cryptocurrency. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries Construction, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at Bitcoin Depot by 2x. #J-18808-Ljbffr
-
, , Argentina Ashby A tiempo completoA growing software company is looking for a Product Support Specialist to provide top-notch customer support. This role focuses on covering weekend shifts with an emphasis on problem-solving and complex product knowledge. You will collaborate with customers to address technical challenges while contributing to team projects that enhance workflows. Ideal...
-
Product Support Specialist
hace 1 semana
, , Argentina ENG A tiempo completoProduct Support Specialist Join to apply for the Product Support Specialist role at ENG . Who We Are We are a leading BIM company specializing in hands‑on, field‑focused Building Information Modeling (BIM) services. Since our establishment in 2007, we’ve grown into the largest and most experienced BIM production service provider in the United States,...
-
Accounts Payable Specialist
hace 2 semanas
, , Argentina LivaNova A tiempo completoAbout Trafilea At Trafilea , you’ll help design, improve, and scale the Accounts Payable and Treasury processes that support multiple global brands, complex vendor ecosystems, and high‑growth operations. Why Trafilea We’re a tech‑led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. Accounts...
-
Customer Support Specialist
hace 1 semana
, , Argentina Sam & Colby A tiempo completoJoin to apply for the Customer Support Specialist role at Sam & Colby Location: LATAM and the Caribbean Compensation: $2000 USD per month Open to remote: full-time or freelance We are the team at Sam & Colby Enterprises. While we are mostly known for our content on YouTube ( a large part of our business comes from merchandise and apparel sales on...
-
, , Argentina RM Staffing B.V. A tiempo completoCustomer & Technician Support Specialist Geeks on Site is a U.S.-based technology services company providing on-site and remote tech support solutions to residential and business customers nationwide. We work with a large network of on‑site technicians and partners, delivering reliable, customer‑focused service at scale. We are currently expanding our...
-
, , Argentina Laborde Earles A tiempo completoJob Title Customer & Technician Support Specialist (Remote – LATAM) Location Latin America (100% Remote) About Geeks on Site Geeks on Site is a U.S.-based technology services company providing on-site and remote tech support solutions to residential and business customers nationwide. We work with a large network of on-site technicians and partners,...
-
IT Support
hace 1 semana
Tucumán, Buenos Aires, Argentina Avaso Tech A tiempo completoCompany Description Avaso Tech Solutions is a global IT Service provider company doing business in more than 150 countries Job Description We are looking for a Freelance Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you're computer-savvy and enjoy...
-
Remote Customer
hace 4 días
, , Argentina RM Staffing B.V. A tiempo completoA technology services company is seeking a fully remote Customer & Technician Support Specialist based in Latin America. You will serve as a key contact between customers and technicians, ensuring service verification, issue resolution, and accurate documentation of interactions. Ideal candidates have strong communication skills in English, with a background...
-
Remote Customer Support
hace 1 semana
, , Argentina Sam & Colby A tiempo completoA popular online content company based in LATAM and the Caribbean is seeking a Customer Support Specialist. This full-time position involves responding to customer inquiries, resolving order issues, and improving backend processes such as customer support automation. Ideal candidates will have experience in customer support and strong problem-solving skills....
-
Tech Support Representative
hace 2 semanas
Argentina nextbyn A tiempo completoBuscamos un/a Tech Support Representative para unirse a Nextbyn¿Quiénes somos?En Nextbyn, somos una Scale Up de tecnología especializada en soluciones SaaS para empresas de Consumo Masivo en toda LATAM. Automatizamos procesos y optimizamos la gestión de información para potenciar la eficiencia y el crecimiento.Con más de 30 años de trayectoria,...
