Automation & Observability Architect

Chevron's Business Support Center (BASSC) located in Buenos Aires is accepting applications for the position of Automation & Observability Architect. Successful candidates will join the IT Organization, which is part of a multifunction service center with a workforce of more than 1800 employees that deliver business services and solutions to the corporation across the globe. Responsibilities Architect observability frameworks : define instrumentation standards for metrics, logs, and traces; design dashboards and alerting strategies aligned to business KPIs and user experience. Set reliability architecture : establish SLIs/SLOs/error budgets as part of system design; embed resilience patterns and failure-mode analysis into solutions. Design automation pipelines : architect CI/CD workflows (Azure DevOps) for multi-environment deployments; enforce security and compliance gates. Integrate ITSM and telemetry : define patterns for ServiceNow integration (incident/change automation, CMDB enrichment) and ensure observability data flows into operational workflows. Govern compliance telemetry : incorporate SolarWinds NCM outputs and device health into architectural blueprints for network and system compliance. Lead vendor and stakeholder engagement : drive technical design sessions, evaluate third-party solutions, and ensure interoperability with enterprise platforms. Publish architecture artifacts : create high-level and detailed design documents, reference architectures, and data-flow diagrams; maintain architectural decision records. Mentor and enable teams : guide engineers on best practices for automation, observability, and reliability; support knowledge transfer across global teams. Influence technology strategy : contribute to roadmap planning, tool selection, and standards for observability and automation platforms. Required Qualifications 5+ years in software/platform engineering with at least 3+ years in architecture or technical leadership roles. Proven expertise in observability design (metrics/logs/traces), dashboarding, and alerting strategies for complex systems. Strong experience architecting CI/CD pipelines (Azure DevOps or equivalent) and enforcing governance for secure deployments. Deep understanding of SRE principles -SLIs/SLOs, error budgets and ability to embed them in system architecture. Hands‑on knowledge of ServiceNow ITSM and integration patterns for automation and CMDB enrichment. Proficiency in scripting (PowerShell, Python) for automation and orchestration. Excellent communication and stakeholder management skills; ability to present architectural decisions to technical and business audiences. Preferred Qualifications Exposure to OT/PCN environments and associated security/compliance constraints. Experience integrating SolarWinds NCM compliance telemetry into architectural frameworks. Familiarity with ServiceNow CMDB/service mapping , IntegrationHub, and automation workflows. Certifications such as ITIL 4 , ServiceNow Architect or CIS , Azure Solutions Architect , or SRE Foundation . Background in designing observability solutions using modern frameworks (e.g., OpenTelemetry) and event correlation platforms. Relocation Options Relocation could be considered. International Considerations Expatriate assignments will not be considered. Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time‑limited Visa status for this position. Default Terms and Conditions We respect the privacy of candidates for employment. This Privacy Notice sets forth how we will use the information we obtain when you apply for a position through this career site. If you do not consent to the terms of this Privacy Notice, please do not submit information to us. BASSC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities consistent with legal requirements. Please access the Global Application Statements, select the country where you are applying for employment. By applying, you acknowledge that you have read and agree to the country specific statement. Terms of Use #J-18808-Ljbffr