Customer Experience Lead
hace 2 semanas
Customer Experience Lead (he/she/they) We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customers). Responsibilities Monitor and analyze critical KPIs, including Subscription Churn, Net Collection and Return Rate (Loyalty – SHM Club, Club + and Autoship), Cancellation Rate (US and INT), Refund and Return Rate (US and INT), Product Rating and Fit As Expected performance, Net Promoter Score (NPS). Lead Operation Support Productivity, overseeing the back‑office team that executes all changes, cancellations, refunds, replacements, and related requests. Requirements Expertise in Data Analysis Experience handling NPS, detractors, refund and return rate Process Management Leadership experience (advantage) Customer‑centric mindset Attention to detail Project Management Strategic Thinking Customer Journey Mapping Leadership and Influencing Decision Making What we offer Collaborate with world‑class talents in a data‑driven, dynamic, energetic work environment. Opportunity to grow and develop both professionally and personally. Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. Openness to new ideas and initiatives. Great benefits package including remote work, 15 working days of paid holidays, learning subsidy, and more #J-18808-Ljbffr
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Customer Experience Innovation Lead
hace 3 semanas
, , Argentina Assurant, Inc. A tiempo completoWe’re building digital experiences that are seamless, intuitive, and centered on real customer needs. As our Customer Experience Innovation Lead , you’ll help shape how people interact with Assurant - from purchase to claim - by applying design thinking, emerging technologies, and bold ideas to reimagine the customer journey. You’ll work closely with...
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Customer Experience Lead
hace 2 semanas
, , Argentina Halliburton A tiempo completoCustomer Experience Lead (he/she/they) Role Summary: We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insight (Voice of the Customers). Key Responsibilities: Monitor and...
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Customer Experience Lead
hace 1 semana
, , Argentina Darwin AI A tiempo completoCustomer Experience Lead (he/she/they) Trafilea We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customers). Responsibilities Monitor and analyze...
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Customer Experience Lead
hace 2 semanas
, , Argentina AgileEngine A tiempo completoCustomer Experience Lead We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customers). Responsibilities include monitoring and analyzing critical KPIs...
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Customer Experience Lead
hace 3 días
, , Argentina Libreria de Satoshi A tiempo completoCustomer Experience Lead (he/she/they) Overview You will improve the shopping experience for our customers by representing customer interests in all business decisions and emphasizing the importance of customer feedback and insights (Voice of the Customers). Responsibilities Monitor and analyze critical KPIs, including Subscription Churn, Net Collection,...
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Remote: Customer Experience Lead
hace 2 semanas
, , Argentina AgileEngine A tiempo completoA leading tech firm in Argentina is seeking a Customer Experience Lead to enhance the shopping experience. This role emphasizes customer feedback and insights, ensuring their interests are represented in business decisions. Key responsibilities include monitoring critical KPIs related to customer satisfaction and managing back-office operations. The ideal...
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Remote Customer Experience Lead
hace 3 días
, , Argentina Libreria de Satoshi A tiempo completoA leading retail company in Argentina is looking for a Customer Experience Lead to improve the shopping experience for customers. You will represent customer interests in business decisions, manage back-office operations, and analyze key performance indicators. Ideal candidates have expertise in data analysis, a customer-centric mindset, and strong...
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Remote Customer Experience Lead | Data-Driven Growth
hace 2 semanas
, , Argentina Halliburton A tiempo completoA global energy services company is seeking a Customer Experience Lead in Argentina to enhance the shopping experience through data analysis, customer feedback, and strategic leadership. In this role, you will monitor KPIs like NPS and oversee operation support productivity. Ideal candidates should have strong analytical skills, a customer-centric approach,...
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Remote Customer Experience Lead | Data-Driven
hace 2 semanas
, , Argentina PedidosYa A tiempo completoA leading online grocery platform in Argentina is seeking a Customer Experience Lead to enhance the shopping experience for customers. This role emphasizes customer feedback, ensuring their interests are represented in business decisions. The ideal candidate will have expertise in data analysis, leadership skills, and a customer-centric mindset....
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Customer Experience Innovation Architect
hace 3 semanas
, , Argentina Assurant, Inc. A tiempo completoA leading digital services company in Argentina seeks a Customer Experience Innovation Lead to drive innovative solutions that enhance customer and employee experiences. This role entails collaborating with global teams, managing cross-functional projects, and utilizing customer journey mapping tools to identify improvement opportunities. Candidates should...