Customer Experience Lead
hace 4 días
Customer Experience Lead We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights (Voice of the Customers). Responsibilities include monitoring and analyzing critical KPIs such as: Subscription Churn, Net Collection and Return Rate: Loyalty - SHM Club, Club + and Autoship Cancellation Rate (US and INT) Refund and Return Rate (US and INT) Product Rating and Fit As Expected (FAE) Performance: Assesses customer satisfaction with our products. Net Promoter Score (NPS): Gauges overall customer loyalty and satisfaction. Operation Support Productivity: Lead will also handle back-office team that execute all the changes, cancellations, refunds, replacement requests, etc. Requirements: Expertise in Data Analysis Experience in handling NPS, Detractors, Refund and Return rate Process Management Leading people would be an advantage Customer-Centric Mindset Attention to Detail Project Management Strategic Thinking Customer Journey Mapping Leadership and Influencing Decision Making What we offer: Collaborate with world-class talents in a data-driven, dynamic, energetic work environment. Opportunity to grow and develop both professionally and personally. Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. Openness to new ideas and initiatives. Great benefits package including remote work, 15 working days of paid holidays, learning subsidy, and more #J-18808-Ljbffr
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Customer Experience Innovation Lead
hace 6 días
, , Argentina Assurant, Inc. A tiempo completoWe’re building digital experiences that are seamless, intuitive, and centered on real customer needs. As our Customer Experience Innovation Lead , you’ll help shape how people interact with Assurant - from purchase to claim - by applying design thinking, emerging technologies, and bold ideas to reimagine the customer journey. You’ll work closely with...
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Customer Experience Lead
hace 2 días
, , Argentina Halliburton A tiempo completoCustomer Experience Lead (he/she/they) Role Summary: We are looking for a Customer Experience Lead to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insight (Voice of the Customers). Key Responsibilities: Monitor and...
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Remote: Customer Experience Lead
hace 4 días
, , Argentina AgileEngine A tiempo completoA leading tech firm in Argentina is seeking a Customer Experience Lead to enhance the shopping experience. This role emphasizes customer feedback and insights, ensuring their interests are represented in business decisions. Key responsibilities include monitoring critical KPIs related to customer satisfaction and managing back-office operations. The ideal...
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, , Argentina Halliburton A tiempo completoA global energy services company is seeking a Customer Experience Lead in Argentina to enhance the shopping experience through data analysis, customer feedback, and strategic leadership. In this role, you will monitor KPIs like NPS and oversee operation support productivity. Ideal candidates should have strong analytical skills, a customer-centric approach,...
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Customer Experience Innovation Architect
hace 6 días
, , Argentina Assurant, Inc. A tiempo completoA leading digital services company in Argentina seeks a Customer Experience Innovation Lead to drive innovative solutions that enhance customer and employee experiences. This role entails collaborating with global teams, managing cross-functional projects, and utilizing customer journey mapping tools to identify improvement opportunities. Candidates should...
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Customer Experience Cloud
hace 5 días
Argentina MaxAccelerate A tiempo completoJob Title: Customer Experience Cloud & AI SMELocation: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&DAbout KompetenzaKompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR)...
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Content Lead
hace 2 semanas
, , Argentina Nomadas Experience A tiempo completoÚnete a la Tribu Nōmadas y lidera experiencias que cambiarán vidas Sobre Nōmadas Experience Somos una compañía global que promueve y gestiona experiencias de estudio en el extranjero para personas de Latinoamérica y Europa. Llevamos 9 años en la industria de estudios en el exterior. Nuestros destinos: Australia, Canadá, Nueva Zelanda, Irlanda y...
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Customer Experience Cloud
hace 2 semanas
, , Argentina MaxAccelerate A tiempo completoJob Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record...
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Technical Lead
hace 2 días
, , Argentina Yuno A tiempo completoLatam, Remote, Full Time, Leader, +5 years of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to...
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Senior AI Engineer
hace 4 días
, , Argentina FrontApp Inc. A tiempo completoA leading AI customer service platform is seeking an AI Developer to design and develop generative AI applications while collaborating with product teams to enhance user experiences. With 5+ years of software development experience and expertise in LLMs, you'll lead the exploration of cutting-edge AI techniques. The role offers a competitive salary, and it's...