Help Desk L1 Support

hace 4 semanas


Buenos Aires, Argentina Ncr Corporation A tiempo completo

About NCR VOYIX NCR Voyix Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Title : SAS - L1 Support Grade : 7 Location : Buenos Aires, Argentina Are you ready to be the first line of defense in tech support? At NCR Voyix, we’re looking for a proactive and customer‑focused L1 Support Specialist to help us deliver world‑class service to our clients and partners. What You’ll Do : Be the go‑to expert for incoming calls, emails, and tickets from clients and field engineers. Diagnose and resolve technical issues remotely—or escalate when needed. Keep a close eye on ticket queues and ensure SLA commitments are met. Use our knowledge systems to find solutions fast and share insights with the team. Own every issue you touch—from first contact to final resolution. Keep stakeholders informed when things take longer than expected. Monitor systems and events to anticipate client needs before they arise. Validate and grant access to users following procedures / approval rules pre‑approved by the customer. What You Bring : A passion for problem‑solving and helping others. Spanish language. Strong communication skills and a cool head under pressure. Focus on detail. Willingness to work in a 24 / 7 environment, including weekends. Offers of employment are conditional upon passage of screening criteria applicable to the job #J-18808-Ljbffr


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