IT Support Engineer

IT Support Engineer - Manufacturing Operations Join to apply for the IT Support Engineer - Manufacturing Operations role at Emma of Torre.ai I’m helping SV Tech Systems find a top candidate to join their team flexible for the role of IT Support Engineer - Manufacturing Operations . You'll secure critical factory operations and drive IT excellence across North America. Compensation: USD 55 - 60/hour Location: Remote (anywhere) Mission of SV Tech Systems: "Our commitment to understanding our clients’ needs enable us to successfully place the most qualified candidates. When it comes to recruiting, we are more than an independent search firm - we are your company’s agent in the field." What makes you a strong candidate? You are proficient in Windows system administration, Troubleshooting, Transmission Control Protocol/Internet Protocol (TCP/IP), Scripting, Routing, Performance tuning, Patch management. You have +3 years experience in System administration, IT support. Spanish - Fully fluent Client: NVIDIA Location: Prefer Bay Area candidates, will consider remote Visa Status: US citizen, Green card, Green card-EAD, TN, H-1B, E-3, H4-EAD, L2-EAD, OPT-EAD, CPT-EAD, TPS-EAD, STEM-EAD Duration: 12-month contract Key Responsibilities Oversee and coordinate the work of third-party IT support personnel on‑site, ensuring service quality and compliance with IT policies and factory safety requirements. Serve as the primary on‑site IT contact for factory users and stakeholders, ensuring communication and coordination with remote and global IT teams across network, storage, and application domains. Provide hands‑on support and troubleshooting for IT infrastructure components, including network connectivity, servers, client systems, and production tools. Support day‑to‑day system operations, including user provisioning, hardware and software deployment, patch management, and incident resolution. Work closely with global teams to maintain and support factory systems, MES, ERP, and other critical applications. Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing) and elevate issues to specialized teams when necessary. Support and maintain Windows and Linux/Unix servers, ensuring system stability, performance, and security hardening. Participate in routine tasks such as OS patching, endpoint protection, system monitoring, and inventory control. Ensure compliance with cybersecurity standards and participate in security‑related initiatives such as vulnerability remediation and endpoint management. Assist with IT asset management, documentation, and audit readiness for local factory systems. Qualifications Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent hands‑on experience. Minimum 3–5 years of IT support or system administration experience, preferably in a manufacturing or high‑tech environment. Solid understanding of basic networking concepts, including TCP/IP, DNS, DHCP, routing, and switching. Experience with Windows and Unix/Linux system administration, including scripting, troubleshooting, and performance tuning. Familiarity with endpoint security tools, patch management, and hardening practices. Experience working with or overseeing third‑party service providers or contractors. Strong problem‑solving skills and a proactive, service‑oriented mindset. Excellent verbal and written English communication skills; Spanish is a plus. Ability to work independently on‑site in a fast‑paced, production‑sensitive environment. Experience with ITSM and ticketing platforms (ServiceNow), remote support tools, and documentation practices. Familiarity with factory system environments such as MES, ERP, or production data systems is an advantage. Seniority level Associate Employment type Contract Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr