Client Due Diligence Manager, Bulgaria

Client Due Diligence Manager, Bulgaria Our Compliance Infrastructure team is responsible for the development and maintenance of systems, processes, and technologies that support our organization's compliance activities. This includes the Global Financial Crimes and Compliance Operations team, which manages financial crime risk and ensures compliance with anti-money laundering (AML), sanctions, and anti‑bribery and corruption (ABC) regulations. Key Responsibilities CDD & Risk Oversight Manage end‑to‑end onboarding, periodic reviews, and trigger event reviews for retail clients. Supervise the application of risk ratings. Oversee sanctions, PEP, adverse media, and law enforcement screening processes on an ongoing basis. Cross‑Functional Collaboration Act as the bridge between Compliance, Operations, and Product teams, ensuring that due diligence requirements are clearly understood and effectively integrated into business processes. Provide expert input into product development and operational workflows to maintain compliance without creating unnecessary customer friction. Communicate regulatory requirements and risk findings in a clear, business‑oriented manner to non‑compliance stakeholders. As subject‑matter expert, be part of internal and external audits. Escalation & Reporting Serve as escalation point for complex or high‑risk cases, ensuring timely decision‑making. Review and prepare unusual activity escalations. Ensure audit‑ready documentation of all risk decisions and case outcomes. Leadership & Development Lead, mentor, and train CDD analysts to maintain high‑quality reviews and investigations. Foster a culture of effective communication, accountability, and continuous learning within the team. Promote consistent application of policies and support the professional growth of team members. Continuous Improvement Work with system vendors and internal technology teams to optimize screening, monitoring, and case management tools. Stay up to date on regulatory changes and emerging industry practices to strengthen the firm's compliance posture. Requirements Minimum 5 years experience in AML, CDD, or related compliance functions within financial services, fintech, or VASPs. Proven expertise in onboarding, risk assessments, sanctions/PEP/adverse media screening, escalation handling, and regulatory reporting. Strong communication and stakeholder management skills; ability to translate complex compliance requirements into clear business terms. Experience collaborating with operations, product, and technology teams to implement compliance requirements. In‑depth knowledge of global AML/CFT regulations (FATF, EU AMLDs, FinCEN, FCA, MAS, etc.). Familiarity with leading screening and blockchain analytics tools (e.g., World‑Check, Dow Jones, Refinitiv, LexisNexis, Chainalysis, Elliptic). Strong analytical mindset with attention to detail, while maintaining a pragmatic, risk‑based approach. Previous team leadership experience preferred. Benefits Competitive salary Attractive annual leave entitlement, including birthday and work anniversary leave Work flexibility: flexible work hours and hybrid or remote set‑up Internal mobility program offering career alternatives Crypto.com Visa card provided upon joining Other benefits tailored to regional requirements, details available from talent acquisition team Life @ Crypto.com Empowered to think big, try new opportunities while working with a talented, ambitious, and supportive team. Transformational and proactive working environment, empowering employees to find thoughtful and innovative solutions. Growth from within: we help develop new skill‑sets that shape personal and professional growth. Work culture: our colleagues are among the best in the industry, and we all support one another. One cohesive team: engaging stakeholders to achieve our ultimate goal—cryptocurrency in every wallet. Work flexibility: flexible work hours and hybrid or remote set‑up. Aspire career alternatives through the internal mobility program offering employees a new scope. About Crypto.com Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. #J-18808-Ljbffr