Head of Client Service Department in Latam

hace 4 días

Buenos Aires, Argentina Microsoft A tiempo completo

Head of Client Service Department in LATAM (Remote) We’re Ailet , a leading tech company providing high‑tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real‑time measurements of the most relevant shelf indicators. We help brands to know what’s happening in‑store and how to improve sales performance. Ailet is a global player collaborating with the strongest brands in the FMCG community. We have worked with Walmart, Danone, Nestlé, Pepsi, Coca‑Cola Andina, Heineken, Mars, Kraft Heinz, and P&G etc. We serve more than 30 clients worldwide in over 25 countries. We are looking for a Head of Client Service Department in LATAM who will build, implement, and run a client‑oriented service across Latin America. Responsibilities Build, implement, and run a client‑oriented service in the LATAM division (Fortune‑500 class CPG/Retail clients). Create and execute customer service strategy, implementing modern professional practices and instruments to achieve strategic growth in the region. Achieve customer success by enabling clients to utilize Ailet solutions and services. Promote client needs and concerns across departments and collaborate with stakeholders to resolve client issues and escalations. Own overall relationship with clients: ensuring retention, increasing adoption, guaranteeing satisfaction and success with Ailet solutions. Manage service economy together with the commercial division to reach financial targets. Build strong relationships with product, tech, and other departments to ensure client success. Attract, develop, and retain top talent; train and engage to improve performance. Qualifications Experience in implementing customer‑centric service approaches and strategies (B2B SaaS for enterprise clients). Strong leadership, team‑management, and communication skills. Financial acumen to manage budgets, allocate resources, and develop cost‑effective service solutions. Proficiency in English and Spanish; knowledge of Portuguese is a plus. IT mindset – basic understanding of how services work, microservices, databases, etc. Experience in startup and/or international service companies. Benefits Competitive salary (USD). International projects with multicultural teams. Professional development: internal educational center, corporate library, performance management, foreign language classes compensation. Ability to work remotely. Job Details Full‑time, contract (12 months), salary from $3,125 – $208.00 per month. #J-18808-Ljbffr

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