Customer Success Manager

hace 2 semanas


Argentina Reef A tiempo completo

Overview Job Title: Customer Success Manager (CSM) Location: Remote Role Type: Full-Time At Reef, we connect elite revenue talent with high-growth B2B companies building world-class customer success and revenue teams. We work with the top 3% of candidates and match you with established companies across Australia, New Zealand, the US, and UK who invest in customer retention and growth infrastructure. We provide training, admin/HR support, and access to a community of high-performing customer success and revenue professionals. About The Role: We are seeking an experienced CSM to drive client retention and expansion for a scaling B2B company. You will own complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and identifying growth opportunities. The company provides customer data, success frameworks, and clear retention targets. Responsibilities Own and manage a portfolio of key accounts from onboarding to renewal and expansion. Ensure clients achieve desired outcomes and identify opportunities for growth. Apply provided customer data and frameworks to drive retention and expansion targets. Collaborate with the integrated revenue team and senior leadership to support client success and strategic partnerships. What success looks like 95%+ client retention rate with consistent account expansion revenue. Part of an integrated revenue team with direct access to senior leadership and clear progression opportunities. Requirements Excellent spoken and written English 3+ years experience in customer success or account management Proven track record of managing client relationships and driving renewals Comfortable presenting to business owners and senior stakeholders Strong problem-solving and consultative communication skills Fast and reliable internet connection; own laptop/desktop suitable for the role; quiet working environment; good quality microphone or headset Benefits Competitive salary with uncapped commission structure for high achievers Direct employment with an established, rapidly growing company Growth potential as the company scales to higher revenue targets Access to other job opportunities through Reef #J-18808-Ljbffr


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