Medical Intake Specialist

hace 4 semanas

Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completo

Overview Medical Intake Specialist with ABA experience and high English fluency is needed to serve as the first point of contact for prospective families in Argentina. The role emphasizes empathetic intake, data entry in Salesforce, and collaboration with Clinical and Revenue Cycle Management teams to support a smooth entry into care. Responsibilities Outreach & Initial Screening Make prompt outreach calls to prospective families following their online inquiry. Conduct comprehensive intake screenings to collect missing information and determine initial eligibility for services. Provide empathetic support, guiding families from the first touchpoint. Lead Management & Documentation Accurately record and manage all intake data in Salesforce, ensuring meticulous record-keeping. Convert qualified leads into opportunities for the next stage and hand off to appropriate teams for benefits verification and authorization. Manage lead lifecycle by closing out or disqualifying applications when necessary. Conversion & Follow-Up Re-engage families who have stopped communication to support client conversion. Provide after-hours and weekend intake coverage to maximize client capture rate. Collaboration & Quality Assurance Work with managers to follow Standard Operating Procedures (SOPs) and Quality Assurance expectations. Collaborate with cross-functional teams (Clinical and Revenue Cycle Management) to ensure a smooth transition from intake to active care. Qualifications Industry Experience: Prior Applied Behavioral Analysis (ABA) therapy experience for Autism care. Communication: High English fluency with strong phone presence and excellent communication skills. Experience: 2+ years in patient intake, customer service, or healthcare operations. Tech Skills: Familiarity with Salesforce or similar CRM systems. Preferred: Bilingual (English/Spanish) strongly preferred. General: Bachelor’s degree or equivalent work experience; detail-oriented with excellent organizational skills. #J-18808-Ljbffr

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