Client Onboarding Team Lead
hace 3 semanas
Job Responsibilities Schedule and deliver weekly staff meetings and regular check-ins with other Payments’ partners. Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas. Direct relationships with clients and internal service providers, resolves issues, directs production and establishes and monitors client SLAs. Drive 100% clients’ requests tracking in near real time, and improve case data quality to reduce transactional inquiries as a result of proactive client engagement, digital adoption, and reducing pain points. Owns and drives exceptional client and team outcomes - considers the bigger picture to identify long term solutions for the client, analyzing and interpreting client data to identify trends and develop strategy. Perform quality controls and monitor KPI’s. Direct root cause analysis and guide product quality control by coordinating resolution and escalation of customer issues, application bug reports and enhancement requests. Provide high-level guidance to the team and ensure that Client Satisfaction and SLAs are met or exceeded. Ensure that all processes are performed in a correct and timely manner in alignment with specifications and procedures requirements. Required qualifications, capabilities, and skills Have a minimum of 5 years of managerial/leadership experience. Greater than 5 years in a Service or Client Relationship focused environment. Demonstrated strong people, project, risk management skills and a passion for excellence. Comprehensive understanding of Wholesale Payments products, processes and relevant market knowledge. Must be fully fluent in Spanish and English. Multi-tasking, Time management and Organizational skills. Working knowledge of MS Office and Business Applications. #J-18808-Ljbffr
-
Customer Success Team Lead: Onboarding
hace 1 día
Buenos Aires, Argentina Ciena A tiempo completoA dynamic early-stage startup is seeking a Customer Success Team Lead to handle onboarding processes and manage a team of Customer Success Representatives. This role involves coaching team members, analyzing performance data, and driving improvements across processes to ensure customer satisfaction. The ideal candidate should have strong leadership skills, a...
-
Client Onboarding Team Lead
hace 2 semanas
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoJob Responsibilities Schedule and deliver weekly staff meetings and regular check‑ins with other Payments’ partners. Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas. Direct relationships with clients and internal service providers, resolves issues, directs...
-
Client Onboarding Team Lead
hace 4 días
Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completoDescription Job ResponsibilitiesSchedule and deliver weekly staff meetings and regular check-ins with other Payments' partners.Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas.Direct relationships with clients and internal service providers, resolves issues, directs...
-
Client Onboarding Team Lead
hace 9 horas
Buenos Aires, Buenos Aires C.F., Argentina JPMorganChase A tiempo completoJOB DESCRIPTIONJob ResponsibilitiesSchedule and deliver weekly staff meetings and regular check-ins with other Payments' partners.Act as a customer advocate and liaison to improve the overall quality of service provided to customers by all product and operational areas.Direct relationships with clients and internal service providers, resolves issues, directs...
-
Client Onboarding Associate
hace 7 días
Buenos Aires, Argentina JPMorganChase A tiempo completo**JOB DESCRIPTION** **_ Client Onboarding Strategy_** - The Client Onboarding Strategy team is seeking a new member to join its team based in Buenos Aires. The area’s main responsibility is to produce metrics, periodic and ad hoc reports, develop and run controls and identify opportunities for automation in order to support global Client Onboarding...
-
Client Onboarding Specialist
hace 2 semanas
Buenos Aires, Argentina LatamCent A tiempo completo**Role Overview**: We're seeking an Client Onboarding Specialist with exceptional communication skills and a knack for technology to join our team. You'll be the first point of contact for our clients, guiding them through the setup process and ensuring a smooth onboarding. Your role is pivotal in helping clients understand and leverage Captain for their...
-
Client Onboarding Team Lead
hace 3 semanas
Buenos Aires, Argentina J.P. Morgan A tiempo completoA leading financial services firm located in Buenos Aires is seeking an experienced professional to enhance client relationships and manage service quality. The candidate should have over 5 years of managerial experience, be fluent in both Spanish and English, and possess strong project and risk management skills. This role involves scheduling meetings,...
-
Senior KYC
hace 2 semanas
Buenos Aires, Argentina Workling A tiempo completoSenior KYC & Client Onboarding Specialist A leading financial institution in Argentina is seeking a KYC Senior Associate to perform client documentation analysis and ensure compliance with regulatory requirements. The role involves significant daily interaction with Sales and Bankers, quality control of onboarding… Client Onboarding Specialist JPMorgan...
-
Client Services Team Lead
hace 2 semanas
Capital Federal, Buenos Aires, Argentina Ghidini Rodil A tiempo completoShared Services Startup Opportunity Job We are looking for a Services Team Lead to join our client, a leading global insurance company. This job is responsible for team work flow and ensuring client standards are met. Responsible for training, coaching, motivation and direction to team members while creating an environment which encourages teamwork,...
-
Client Onboarding
hace 1 semana
Buenos Aires, Argentina JP Morgan Chase A tiempo completoA global financial services leader is seeking a Client Onboarding Analyst in Buenos Aires. The role includes managing client implementations of banking products, ensuring client satisfaction through effective communication and project management skills. Candidates should possess a university degree and strong English proficiency. Additional knowledge in cash...