Customer Operations Lead
hace 5 días
Hi there We are South and our client is looking for a Customer Operations Lead Note to Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Note: If you're hired for this role, you may be asked to update your LinkedIn profile :) About the Role Our client operates a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians. They are looking for a Customer Operations Lead to own day-to-day customer support and billing operations. This role goes beyond ticket handling. You will be responsible for resolving complex customer issues, managing billing workflows in Stripe, improving internal SOPs, and ensuring a high‑trust experience for clinicians using the platform. What Success Looks Like Customers receive accurate and timely resolutions without founder involvement Billing changes are executed correctly the first time SOPs continuously improve and reduce repeat questions Escalations are thoughtful, well‑reasoned, and rare Responsibilities Own inbound customer support across email and messaging channels Manage Stripe billing actions, including subscription changes, cancellations, corrections, and refunds Investigate and resolve edge‑case issues related to billing, contracts, and account setup Draft, maintain, and improve internal SOPs for customer support and billing workflows Communicate clearly and professionally with customers about sensitive issues (billing, errors, timelines) Join customer calls when needed to resolve complex situations Proactively identify process gaps and suggest operational improvements Qualifications 2+ years of experience in customer operations, customer support, or business operations Strong written and spoken English; comfortable joining customer calls Prior experience with Stripe, subscriptions, or SaaS billing workflows High attention to detail with a zero‑tolerance mindset for billing errors Strong problem‑solving skills and ability to reason through ambiguous situations Ability to work independently and ask thoughtful clarifying questions Experience in healthcare, SaaS, or regulated industries is a plus If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr
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Customer Operations Lead: Billing
hace 5 días
Municipio de Rincón de los Sauces, Argentina Ottomatik.io A tiempo completoA healthcare marketplace company is seeking a Customer Operations Lead to manage day-to-day customer support operations in Argentina. The role involves resolving complex customer issues, managing billing workflows via Stripe, and maintaining high standards in customer experience. The ideal candidate has over 2 years of relevant experience, strong English...
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Customer Operations Lead
hace 7 días
Ciudad de Mendoza, Argentina Ottomatik.io A tiempo completoHi there! We are South and our client is looking for a Customer Operations Lead! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Client Success Operations Lead — Remote
hace 1 semana
Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completoA forward-thinking tech company is looking for a Client Success Operations Lead to manage client relationships and ensure satisfaction with services delivered. In this role, you'll guide teams, monitor account health, and de-escalate concerns effectively. Candidates should have experience in client success or operations, strong communication skills, and the...
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Client Success Operations Lead — Remote
hace 7 días
Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completoA forward-thinking tech company is looking for a Client Success Operations Lead to manage client relationships and ensure satisfaction with services delivered. In this role, you'll guide teams, monitor account health, and de-escalate concerns effectively. Candidates should have experience in client success or operations, strong communication skills, and the...
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Municipio de Rincón de los Sauces, Argentina JPMorganChase A tiempo completoA leading financial institution is seeking a Senior Systems Operations Lead to oversee operations in a Mainframe and Mid-Range Compute environment. The role requires strong leadership skills, extensive knowledge of IBM z-Series environments, and expertise in incident management. You will work in a dynamic team, pushing for innovation and operational...
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Customer Operations Lead — Billing, Support
hace 7 días
Ciudad de Mendoza, Argentina Ottomatik.io A tiempo completoA healthcare marketplace provider is seeking a Customer Operations Lead in Mendoza, Argentina. In this role, you will handle customer support and billing operations, ensuring timely resolutions and quality service. Ideal candidates should have over 2 years of experience in customer operations and be comfortable with Stripe's billing system. Strong English...
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Global Remote: Customer Success Team Lead
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Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoA leading tech firm is seeking a Customer Success - Team Manager to lead their global team. The role involves strategic planning, team management, and cross-functional collaboration to enhance customer engagement and retention. Candidates should have proven experience in customer success, strong analytical skills, and a background in technology. The position...
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Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completoClient Success Operations Lead | Buenos Aires | Remote Join to apply for the Client Success Operations Lead | Buenos Aires | Remote role at OpsArmy Careers Position Type: Full-Time Location: Remote Apply here: About the Role The Client Success Operations Lead is responsible for ensuring clients remain confident, supported, and satisfied while talent delivers...
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Global KYC
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Municipio de Rincón de los Sauces, Argentina JPMorganChase A tiempo completoA global financial services leader is seeking an Operations KYC Global Lead to ensure compliance with regulations while managing and mentoring a talented team. The role requires over 7 years in KYC or AML compliance, with exceptional analytical and leadership skills. Strong communication abilities are needed to engage with senior stakeholders. This full-time...
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Client Success Operations Lead | Buenos Aires | Remote
hace 1 semana
Municipio de Rincón de los Sauces, Argentina OpsArmy Careers A tiempo completoClient Success Operations Lead | Buenos Aires | Remote Join to apply for the Client Success Operations Lead | Buenos Aires | Remote role at OpsArmy Careers Position Type: Full-Time Location: Remote Apply here: https://operationsarmy.com/application About the Role The Client Success Operations Lead is responsible for ensuring clients remain confident,...
