Associate Director, Delivery

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world. THE ROLE: The Associate Directory, Delivery is a critical contributor within the DEPT® Delivery team — responsible for managing the successful execution of high-value digital experiences and projects across web, product, and brand engagements. You’ll work cross-functionally to bring ideas to life, turning strategic direction into high-quality, on-time delivery. This role requires a strong sense of ownership, comfort with complexity, and the ability to manage multiple stakeholders across timelines, disciplines, and workflows. You will act as a central liaison between internal teams and clients, advocating for both process efficiency and creative excellence. You are fluent in the tools, methods, and mindsets of digital production — and energized by building great work through strong collaboration, structured planning, and proactive problem-solving. WHAT YOU’LL DO: This role requires a proven track record of best-in-class delivery, and you'll be expected to manage a variety of tasks and projects, including: Manage mid-sized to large-scale digital projects with budgets typically ranging from $500K to $1M+, across websites, digital platforms, content, ecommerce, CMS, and campaign initiatives. Define project scope, deliverables, timelines, and resourcing plans in collaboration with cross-functional teams. Drive end-to-end execution, from kick-off to delivery, ensuring work is delivered on time, on brief, and within budget. Identify risks, resolve blockers, and elevate challenges early with solution-oriented thinking. Monitor and manage project financials including estimates, actuals, ETC (Estimate to Complete), and EAC (Estimate at Completion). Anticipate risks and blockers; proactively resolve issues or elevate as needed. Process Improvement & Team Collaboration: Identify opportunities to streamline project workflows and reduce operational friction. Collaborate with internal teams to evolve delivery processes, templates, and ways of working. Support the integration of new tools or practices that improve efficiency and cross-discipline collaboration. Champion consistency in documentation, QA, and project standards. Client & Stakeholder Relations: Serve as a key client point of contact on day-to-day delivery needs — communicating clearly, managing expectations, and keeping momentum. Prepare agendas, run project meetings, and ensure alignment across stakeholders. Document decisions, action items, and next steps with clarity and follow-through. Build strong working relationships across departments to keep work flowing smoothly and transparently. Contribute to internal discussions around delivery improvement, workflow evolution, and team enablement. Maintain a strong sense of accountability and “managing across” with peers and adjacent roles. WHAT YOU BRING: Experience & Skills 5-7 years of experience in digital project or program management, with ownership over large engagements or multi-track workstreams. Experience managing single projects with budgets of $1M+ from end to end. Deep understanding of UX/UI workflows, design systems, and digital build processes. Familiarity with agile, waterfall, and hybrid approaches (e.g., Scrumfall). Proficient in Smartsheet, Jira, Confluence, and G Suite — and comfortable adopting new tools as needed. Strong financial awareness and experience managing estimates, tracking budgets, and reporting on profitability. Excellent time management and communication skills in cross-functional environments. Execution-Driven – You’re focused on getting the work done right, on time, and with precision. Process-Minded – You love structure and understand how process unlocks great creative. Collaborative – You’re a great communicator who builds trust across disciplines. Detail-Oriented – You have a keen eye for clarity, consistency, and quality. Proactive – You anticipate challenges and solve problems before they escalate. Growth-Oriented – You’re always looking to improve how you work and help others do the same. WHAT DO WE OFFER: We enjoy spending time together, working closely with other local colleagues, and getting to know one another. Our Buenos Aires offices (Villa Crespo or Mar del Plata) are fully equipped with refreshments and great common spaces Premium healthcare through OSDE for the employee and their immediate family members Mendel prepaid card with a monthly allowance for grocery purchases Monthly reimbursements for Wi‑Fi/electricity expenses Monthly reimbursements for training/English classes 100% covered “Plan Total” membership at Sportclub Access to a our benefits platform through Bonda A flexible vacation policy WE SUPPORT YOU BEING YOU DEPT® is an equal opportunity employer (EOE). We believe our Work is at its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier‑free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. We are a B Corp‑certified company passionate about purpose‑driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world, and we always have an open door for your ideas in making the world a better place. DEPT® is a pioneering technology and marketing services company that creates integrated end‑to‑end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. Please confirm that you have read and hereby agree and accept the terms of our Privacy Statement. #J-18808-Ljbffr