O2i Finance Specialist

Finance Operations Specialist – O2I Services We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose‑driven and future‑focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our Global Finance Success (GFS) environment maximises the efficiency, effectiveness and quality of finance processes while delivering global end‑to‑end process standards. Within GFS, the O2I Services Team supports the administration of services contracts and invoices starting with the receipt of signed contracts. The department focuses on customer experience, engaging with other departments to resolve problems, drive automation and enablement, and support relevant projects. Responsibilities Administration of customer contract, including booking of a contract, invoicing customers, invoice delivery, and revenue recognition of deals booked Ensure timely and accurate customer billing Analyze pending billing and identify potential quality issues Handle internal/external customers’ queries within stipulated SLAs Ensure accuracy in the financial records through proper execution of operational tasks Monitoring and reporting Cooperation and communication with internal and external customers Support projects and/or improvement activities Participate in the monthly close processes Additional responsibilities and broad knowledge of standard processes and related transactions Qualifications Excellent interpersonal and communication skills Ability to work in a virtual team and with different cultures Fast learner Adaptable and able to use own initiative Able to adapt to changing environment, keeping up with the trends Resilience to work under pressure Proactive and social personality Organization, prioritization & time‑management skills are essential Team player & embraces diversity Proactive and responsible approach to customer support Quality driven with excellent attention to detail Solid problem solving and analytical skills Knowledge of MS Office (Word, Excel, Outlook, PowerPoint) Advanced English (oral & written) Advanced Portuguese is a plus (oral & written) Experience with SAP systems preferable Experience working in customer services and/or shared services is a plus NOTE: PLEASE UPLOAD YOUR RESUME IN ENGLISH EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. O2i Global Admin Support Specialist SAP We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose‑driven and future‑focused work. 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