Specialist, Customer Relations

hace 19 horas

Buenos Aires, Argentina SKYLINK, INC. A tiempo completo

Overview Do you want to be part of the world's leading jewelry company while putting your experience in Customer Relations into practice? If so, we have an exciting opportunity for you You will be part of the Pandora Argentina team in an international organization of people with a 'yes we can' spirit, passionate and results-oriented. We are looking for a creative and results-driven Customer Relations Specialist to join our team in Buenos Aires, Argentina, to manage the different platforms and resolve customer complaints/issues and assist them with their needs and inquiries. Responsibilities Online Complaints Book. Respond and ensure the process of official responses complies with legal deadlines. Forward complaints from physical stores to customer service. Coordination of other daily activities. Take on all unprocessed returns due to a disagreement with the return policy and contact the customer to resolve the issue. File documents related to problems identified by the carrier, store or errors. Assist operations if necessary. Support in OMS operations (picking, packing). Manage CPOS regarding stock errors or receiving return orders. Assist in ADM activities if necessary. Qualifications and Skills More than 2 years of experience in customer relations (experience in the luxury sector or jewelry is an advantage). Strong attention to detail and responsibility. Excellent teamwork and communication skills — reliable and solution-oriented. Advanced English is a differential. About Pandora The largest jewelry company in the world, Pandora is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021. At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued. #J-18808-Ljbffr

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