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Overview Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform with AI-powered tools and a fully owned payroll infrastructure. Deel supports every worker type in 150+ countries. Among the largest globally distributed companies, Deel has a team of ~7,000 spanning more than 100 countries, speaking 74 languages, with a connected culture that drives learning and innovation for customers. Deel is a fast-growing SaaS company transforming how global talent connects with world-class companies and enabling a more diverse and inclusive global economy. In 2024, Deel paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries. Deel IT provides the infrastructure and tools that every company needs (including an equipment webstore, asset tracking software, and digital workstation assessments) to set new hires up for productive work at home and streamline provisioning. Job Overview We are looking for a Shipping Coordinator to join our operations team and help streamline our logistics processes across multiple regions. The Shipping Coordinator will play a key role in ensuring the smooth flow of goods throughout Deel IT’s global supply chain. You will coordinate transportation, delivery, and distribution of products to customers worldwide. This role requires strong organizational skills, attention to detail, and the ability to collaborate with internal teams, suppliers, and third-party logistics providers. You will help optimize shipping operations, reduce costs, and enhance the customer experience. Key Responsibilities Facilitate the seamless flow of customer outbound and returns, and ensure responses are within our internal SLA. Respond to customer enquiries related to shipping, tracking, and delivery in a timely and professional manner. Handle customer complaints and issues related to collections and deliveries. Manage the end-to-end process for device repairs and warranties. Coordinate with internal teams to resolve issues and streamline operations. Prepare shipping documents and labels through carrier software, ensuring local customs compliance regulations are adhered to. Assist with organising shipments, both domestic and international. Monitor shipments to ensure seamless delivery. Liaise with carriers to ensure timely delivery and customs clearance of shipments. Maintain accurate records of all shipment documentation. Ensure all customs invoices for international shipments are fully compliant for export and re-import. Anticipate, identify and resolve problems that could delay movement of shipments, ensuring Government/Customs compliance at all times. Open investigations and submit claims with carriers (lost in transit, damage in transit, non-receipt cases, etc.) and see the process through from start to end. Assist with other tasks/projects assigned by the Global Logistics Manager. About You / Qualifications Minimum of 4 years in logistics, shipping, import/export or a related role. Excellent verbal and written communication skills. Able to adapt to changes. A strong organizer, efficient worker who is detail-oriented and can work in a fast-paced environment. Experience with carrier software is a plus; MS programs, G Suite, Slack, and general computer literacy are essential. Knowledge of international customs laws/regulations and export compliance policies, documentation and processes would be advantageous. Understanding of customs documentation and procedures is essential. Total Rewards / Benefits Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on employment status and country The flexibility of remote work, including optional WeWork access Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. We use Covey as part of our hiring and/or promotional processes. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy. A Covey bias audit report is available here: Deel is an equal-opportunity employer and provides accommodations on request throughout the recruitment process. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch. If you have difficulty accessing the form, please email #J-18808-Ljbffr