Order Manager

Order Manager - CQ Fluency Who we are... In an era of increasing diversity within domestic populations and expanding global markets, our customized AI‑enabled human translations empower our clients to effectively communicate their messages. We understand the importance of navigating linguistic and cultural nuances, and our innovative team leverages a tailored suite of cutting‑edge technologies to support our clients' ultimate objectives. By partnering with us, organizations gain a competitive advantage, enhance internal communication, and ensure regulatory compliance. CQ Fluency has achieved remarkable growth as one of America's fastest‑growing private companies, securing a spot on the esteemed Inc. 5000 list for nine consecutive years. Moreover, we take pride in our recognition as a Best Place to Work certified company for three years running. Headquartered in Hackensack, New Jersey, we have a global presence with dedicated team members spanning across 18 countries and counting. Who we need... We are looking for an Order Manager who will assign and coordinate translation project activities among appropriate external resources that vary by project and can include translators, editors, proofreaders, DTP designers, and localization engineers. The Order Manager will work client side. What we need you to do... Responsible for collaborating and coordinating translation requests with existing vendor base. Managing tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing. Reviewing clients’ requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories. Coordination of extensive, multilingual translation projects. Working according to the established workflows, adopted platform(s) and processes, overseeing the use and maintenance of tools such as translation memories, style guides, and glossaries. Handle customers’ feedback and complaints/escalations operationally and as first point of contact. What we want you to have... Minimum three years of experience in translation industry with good proficiency of translation tools. Proficient use of CAT tools. XTM is a plus. Prepare and edit cost estimates/quotes. Outstanding verbal and written communication skills. Commitment to professional customer service. Positive attitude and a true team player with clear sense of accountability. Able to juggle multiple tasks and work well under pressure in a fast‑paced environment. Energetic self‑starter with initiative and creative approach to problem solving. Fluency in English and preferably German. Bachelor’s degree or higher from an accredited institution. What is our culture... Exceptional. Different. Compassionate. Fun. Happy CQ Fluency is a “people centric” company. We not only value our clients and vendors, we also value and love our employees. Our team is passionate, energetic, and possesses exceptional skill sets. We know our team is our #1 asset and we are committed to their professional growth. We foster a dynamic environment where employees are empowered to exceed our expectations to drive their careers forward. Our employees are passionate and build strong relationships with each other and our clients. Our environment is collaborative, casual, and FUN CQ fluency values and supports individuals with diverse background and abilities. We provide reasonable accommodations to employees with disabilities. We are committed to creating and maintaining an inclusive work environment. #J-18808-Ljbffr