CDN Support Engineer II

We are on a mission to help build and accelerate the internet of tomorrow. We obsess over customer experience and strive for constant innovation, with the goal of helping companies and developers build a faster, safer, and more reliable internet. About bunny.net Some people accept the internet as it is. We see what it could be. At bunny.net, we don’t wait for change. We make it happen. You won’t find layers of red tape or play-it-safe thinking here. You’ll find people who move quickly, take ownership, and push ideas all the way to the edge. Literally. You’ll build things that solve actual problems, not add to them. We’re not perfect, and we don’t pretend to be. But we’re always improving. We’re looking for people who want to do the same, who take pride in their work, and aren’t afraid to challenge what’s possible. Because everyone deserves a better internet. And we’re here to help it hop faster. CDN Support Engineer II As a CDN Support Engineer II, you'll play a critical hands-on role in supporting customers across our blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide. At bunny.net, support engineers encounter one-of-a-kind and demanding situations daily, as each support request is distinct. This role is ideal for someone familiar with bunny.net’s offerings or who has worked in a similar CDN, networking, or edge computing environment. You’ll help solve real-time technical issues, guide users through complex troubleshooting, and contribute to the positive reputation that earned us 1,100+ five-star reviews .Working hours: Fixed shift: 12 p.m. – 8 p.m. UTC, Wednesday-Sunday (Ideally, this aligns with your daytime hours, but night owls are welcome too) What will you do? Handle technical support requests from customers and internal teams through Zendesk and Discord, with speedy communication and effective resolutions Troubleshoot a wide range of application-layer networking problems commonly seen in CDN environments, including cache behavior, SSL issues, DNS misconfigurations, and performance bottlenecks Keep an eye on network health, identifying and resolving availability or delivery issues before they escalate Work closely with our Engineering and Product teams to address bugs, share customer insights, and ensure a smooth CDN experience Continuously improve how we support customers by suggesting workflow changes, tooling improvements, or content updates Stay current with CDN technologies and edge computing trends, sharing knowledge that helps level up the whole team Contribute to internal docs and customer-facing guides to make common solutions easy to find and understand What will you add? 3+ years of experience in the CDN industry Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS Good understanding of core concepts such as DNS, video on demand (VOD), DDoS protection, and load balancing Confident using tools like curl, traceroute, MTR, and other diagnostics to troubleshoot issues Awareness of security best practices and how they apply to CDN operations A customer-centric attitude and strong problem-solving skills, paired with a love for helping people fix things Eagerness to learn and adapt quickly to new tools and technologies Clear, effective written and spoken communication in fluent English What will make us extra happy? You’ve used bunny.net  before Great Spanish language skills You’re genuinely curious about how the internet works and love digging into the details You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go Where should you be located? This job is fully remote. You’re free to hop around the world and switch up your scenery whenever you want. What's in it for you? Life at bunny.net comes with benefits that make work (and life) better. Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters . Performance-based bonuses - Great work pays off, and we reward impact annually. Medical, dental, and vision insurance - Coverage worldwide. Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays. Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions. Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500. Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances. Parental leave - Paid 16 weeks for birthing parents, 8 weeks for non-birthing parents. If your country gives more, that’s your baseline. If it gives less, we top it up. Take your leave all at once or split it across the first year for maximum flexibility. After paid leave, your local statutory rules apply. Annual fluffle building - We're remote, but not distant Once a year, we meet in a sunny location where virtual high-fives turn into real ones. Employee Stock Option Plan (ESOP) - Everyone at bunny.net gets a piece of the pie, starting with 0.01% equity. Mental health support - Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com . Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused. Educational budget - €500 yearly for books, seminars, or online courses to keep your learning on track, work-related or not. Music on us: Work is better with music. Enjoy a yearly Apple, Spotify, or YouTube Premium subscription on us.