Senior Solutions Architect

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us Your Opportunity Solutions Architects are the trusted advisors to New Relic prospects and clients. As part of the Strategic SA Organization, you will support New Relic customers' observability transformation initiatives. Solutions Architects work collaboratively with New Relic's customers across segments, Sales, Engineering, Product Management, and Marketing organizations. You will collaborate to work on strategic engagements requiring a higher degree of strategic planning, consulting, hands-on technical expertise, and internal New Relic cross-departmental collaboration. Solution Architects help shape and execute a strategy to build mindshare and broad use of the New Relic platform with customers by becoming the trusted advisor. What You’ll Do In partnership with sales and product teams, lead technical evaluations via New Relic POC/POV ownership, and SA workshops Regularly visit New Relic customer offices to understand and align with their objectives Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption Accelerate transformation initiatives and observability maturity for New Relic customers and prospects Engage with customers, both onsite and remote, in a technical consultancy and advisor role during different phases of sales cycles while providing technical assistance and solution guidance Understand and document the current and desired state of the customer’s observability state and design solutions to address the identified gaps Map desired customer business outcomes to the required observability capabilities Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of field resources Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others Your Qualifications BS in CS (or equivalent) 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms Understanding of Service Level measurement approaches Experience with DevOps, SRE, and Platform Engineering service delivery disciplines Hands-on experience with cloud native technologies - Kubernetes, Docker, serverless Technical, Executive presentation, and communication skills Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels Proficiency in both Spanish and English is required. Nice-to-have MS in CS (or equivalent). Background in mobile device platforms & architectures (IOS & Android) Experience contributing to or working as a maintainer of an open-source project Familiarity with industry standards such as TOGAF & ITIL Fluent in Portuguese New Relic is an equal opportunities employer. We welcome applications from all qualified candidates, regardless of their race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. We are committed to making our company a great place to work for everyone. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to us. #J-18808-Ljbffr