Customer Service Team Lead for a Wellness E-commerce Company
hace 20 horas
Customer Service Team Lead for a Wellness E-commerce Company (US Base/Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location. Our Client is a health and wellness company dedicated to helping individuals thrive through the incredible benefits of moringa, a natural green superfood. The company specializes in natural supplements that empower people to live healthier and more energetic lives. They are seeking a highly motivated and experienced Customer Service Team Lead to join the team and oversee a group of dedicated customer service agents. This role is critical in ensuring that our customers receive outstanding support while maintaining a high level of operational efficiency. The ideal candidate will bring strong leadership skills, a keen eye for detail, and experience in subscription-based supplement brands. Key Responsibilities: Team Management: Lead and oversee a team of 5-7 customer service agents, providing guidance, support, and ongoing training to ensure optimal performance and team cohesion. Operational Oversight: Standard Operating Procedures (SOPs) must be regularly reviewed and updated to maintain efficiency and align with company goals. Ticket Review and Quality Assurance: Monitor and evaluate customer service tickets to ensure timely, accurate, and high-quality responses that meet our standards of excellence. Performance Management: Hold agents accountable to established Key Performance Indicators (KPIs), offering constructive feedback and implementing improvement plans as necessary. Brand Expertise: Leverage knowledge of subscription-based supplement brands to effectively address customer needs, streamline processes, and elevate service standards. Requirements Proven experience as a customer service team lead or similar role, ideally within the health and wellness or subscription-based industry. Strong leadership and communication skills, with the ability to motivate and develop a team. Ideally, the candidate should have experience working with e-commerce clients in the US. Excellent problem-solving abilities and attention to detail. A passion for health and wellness is a plus Work in a supportive and collaborative environment with growth opportunities. Work remotely anywhere in Latinoamerica. #J-18808-Ljbffr
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, , Argentina AgileEngine A tiempo completoCustomer Service Team Lead for a Wellness E-commerce Company (US Base/Remote) Our Client is a health and wellness company dedicated to helping individuals thrive through the incredible benefits of moringa, a natural green superfood. The company specializes in natural supplements that empower people to live healthier and more energetic lives. They are seeking...
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Argentina Paired A tiempo completoPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.Our Client is a...
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Remote Customer Service Team Lead
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, , Argentina Cencosud A tiempo completoA health and wellness company is seeking a motivated Customer Service Team Lead to oversee a team of customer service agents. This remote role demands strong leadership and operational oversight to ensure high-quality support. Candidates should have experience in customer service, preferably in the health industry or subscription-based models. Passion for...
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Remote Wellness CS Team Lead — Lead
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, , Argentina AgileEngine A tiempo completoA wellness e-commerce company is looking for a Customer Service Team Lead to manage a team of customer service agents. In this remote role, you will ensure outstanding customer support and operational efficiency. The ideal candidate will possess strong leadership and communication skills, and experience in the health and wellness sector or subscription-based...
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, , Argentina TripleTen A tiempo completoE-Commerce Operations Specialist for a Wellness Company (US Based/Remote) Paired is a leading US agency specializing in remote work solutions for businesses. We connect talented professionals with companies that need their skills, regardless of geographical location. At Paired, we believe in the power of remote work to create opportunities and foster...
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, , Argentina TD SYNNEX A tiempo completoInfluencer & Partner Manager for a Wellness company (US Based/Remote) Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide...
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