Technology Support I

This position is for an applications support resource that will be tasked to demonstrate technical and operational expertise in the Rates, Commodities, Currencies exchange and FX Options businesses of JPMorgan. The role involves working as part of the Production Management team, collaborating closely with both Technology and Business partners to ensure timely analysis and resolution of daily issues. The business engages in a variety of activities, including trading different financial instruments using several integrated applications. This role is part of the Macro Risk Central framework. Key success criteria include providing day-to-day support for trade processing, risk, and market data issues, managing application releases, handling crisis events, and ensuring effective monitoring and system hygiene. Objectives Support global applications customers within the production environment, including an extensive and practical understanding of the application Maintain Global relationships with various other support teams as well as business users. Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities. Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group. Adopt a DevOps culture to accomplish final solutions to repetitive problems. Responsibilities Work in an energetic, fast-paced, team-oriented environment. Interface with Business users as necessary for defining requirements and streamline design. Modify and enhance existing system to incorporate new functionality and to optimize them for performance. Analyze and resolve technical and application problems. Provide production support by identify root cause and propose solutions. Establish working relationships with various application teams and key team members and across the technology organization as appropriate. Interaction with different business groups like Product Control, Finance, Market Risk, Front-office and Middle-office users. Must be self-motivated with the ability to work with minimal supervision. Skills and Knowledge Required Strong analytical skills. Client Oriented. Solid Organizational skills; detailed oriented and great reading comprehension. Capable of handling changes/uncertainty by quickly adapting to new processes. PL/SQL or SQL. Knowledge in Git, Unix, Linux, Java Basic knowledge of AWS, CloudWatch and Datadog Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world. When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. #J-18808-Ljbffr