Technical Account Manager

About the job Hopper Technology Solutions (HTS) powers the white‑label travel platforms for some of the world’s largest financial institutions and airlines. As our strategic partner portfolio expands, so too does the need for sophisticated technical expertise and dedicated relationship management. We are seeking a high‑impact Technical Account Manager (TAM) to be a technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives. This is a hands‑on, results‑oriented position. You will use your diagnostic skills and analytical abilities to validate incoming issues, structure comprehensive problem reports, and coordinate effectively with engineering. Your main goal is to ensure that all technical escalations are complete, actionable, and correctly prioritized. You will also play a key part in defining and optimizing our global intake, triage, communication, and escalation frameworks, helping partners get timely resolutions while keeping internal teams focused and efficient. In short, this role requires a blend of investigative curiosity, clear communication, strong organizational skills, and a process‑improvement mindset, applied across a dynamic portfolio of partners and parallel technical workstreams. What would your day‑to‑day look like Partner Engagement & Communication Serve as the primary technical point of contact for multiple B2B partners, each with unique needs, priorities, and communication channels. Translate partner inquiries into structured, actionable requests with complete context. Provide clear updates, timelines, and expectations, ensuring partners feel supported and aligned. Technical Triage & Analysis Assess and validate reported issues before escalating to engineering, including reproduction steps, logs, context, severity assessment, and relevant data insights. Investigate technical or data‑centric questions using internal tools, dashboards, and SQL; identify whether issues stem from configuration, supply content, product behavior, data quality, or true system defects. Manage and prioritize requests across multiple partners simultaneously, balancing urgency, impact, and engineering bandwidth. Process & Program Development Improve intake workflows, templates, and triage mechanisms to create consistency across partners. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards. Contribute to playbooks, documentation, and partner‑facing resources to strengthen transparency and scale operational excellence. Cross‑Functional Collaboration Coordinate with a wide and diverse set of stakeholders, including product managers, engineers, supply specialists, Customer Experience teams, and external partner teams. Maintain clear follow‑through, alignment, and ownership across parallel workstreams. Advocate for partner needs while helping internal teams maintain focus and momentum. Perks and benefits of working with us Well‑funded and proven startup with large ambitions, competitive salary and the upsides of pre‑IPO equity packages. Carrot Cash travel stipend. Flexdesk All Access Pass & Work‑from‑home stipend. Entrepreneurial culture where pushing limits and taking risks is everyday business. Open communication with management and company leadership. Small, dynamic teams = massive impact. Contractual Clarification (Uruguay) This position is offered as a long‑term Independent Contractor (Contrato de Locación de Servicios) and not as a permanent/direct local employment relationship. Candidates must be registered (or willing to register) as a Sole Proprietor (Unipersonal) or under a similar independent professional framework to invoice for services. More about Hopper At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world‑class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials. Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end‑to‑end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Come take off with us #LI‑REMOTE #J-18808-Ljbffr