Collections Manager

hace 2 semanas

Buenos Aires, Argentina DIRECTV A tiempo completo

The Collections Manager will manage Collections teams working per established service levels and agreed terms with clients cordially and courteously; liaise with Partners and other Business Professionals in Centers and markets to ensure that collections activities are coordinated and escalated as necessary. Responsibilities Manage teams of Collections Supervisors and Coordinators and guide them in an effective manner Monitor work levels and manage capacity among members of the Collections teams Serve as the primary point of contact for In-Market Finance leads on the status of collections activities and inventory issues Liaise with In-Market Finance personnel, Partners, Client Support teams, management, and others to ensure that receivables are followed up promptly by the Firm's standardized best practice and agreed-on service levels Ensure escalation of issues that may delay, impact, or prevent payment of invoices Minimize aged outstanding debts the risk of write-offs and bad debt Ensure regular and effective reporting to ensure that relevant stakeholders are informed regarding inventory and collections status Exchange ideas and information effectively concisely and logically, and be sensitive to audience diversity Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issue Skills and Experience Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses Extensive credit and collection process experience; international experience preferred General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements Keen attention to detail and effective organizational skills Excellent English verbal and written communication skills Must be confident to escalates and ask questions, especially when being asked to deviate from standard processes Knowledge and experience of financial systems (SAP preferred) but not required Able to prioritize and handle multiple tasks to meet deadlines Able to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required Strong problem-solving and analytical skills Able to anticipate work needs and follow through with minimum direction, follow up on own initiative Flexible to work a reasonable shifting schedule is require #J-18808-Ljbffr

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