RCI - Front Desk Manager - ARG
hace 6 horas
Direct message the job posterScript from Royal Caribbean Group Recruitment Coordinator @ Royal Caribbean Group | Global Talent Acquisition The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of the Front Desk Team regarding all results, financial, development, training and analytical aspects including the dde of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house. Qualifications Must have more than 4 years of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4Consistency?‑star hotel. Experience in handling 100+ guests in a 4–5‑star hotel. Experience in handling and supervising 30+ Team Members in Guest Services Department. Must be willing to work under pressure. All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental and safety policies in any area of the ship required. Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alike. Executes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results. Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis. Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools. Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations. Responds to escalated guest concerns in an upscale, considerate, professional and positive manner, showing empathy and actively listening. Seniority level Mid‑Senior level Employment type Contract Job function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr
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Front Desk Manager
hace 4 días
Buenos Aires, Argentina Celebrity Cruises A tiempo completoFront Desk Manager – Celebrity Cruises The Front Desk owns with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to...
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Hotel Front Office Manager
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Buenos Aires, Argentina Collective Hospitality A tiempo completoJoin to apply for the Hotel Front Office Manager role at Collective Hospitality Continue with Google Continue with Google Join to apply for the Hotel Front Office Manager role at Collective Hospitality Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google Continue...
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