Operations Specialist
hace 4 semanas
Client Services Operations Specialist You’re driven, resourceful, and above all else – remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door. Responsibilities Support the assigned projects with timely completion of day‑to‑day administrative tasks for the various business lines to include Sales, Nurse, Medical Affairs, Market Access, and Contact Center projects, as directed. Generate mass mailings, and copy/file as needed. Enter and update data in various tools and systems. Assist in resolving payroll and expense management and reporting issues. Generate, review, and distribute reports per contract requirements. Assist in resolving project‑related call and sample accountability issues. Process personnel documentation and generate/distribute rosters. Participate in meetings and conference calls, as required by CSM/internal business lead. Assist with meeting travel and training setup, as requested. Coordinate/communicate with internal departments, vendors and/or client/field personnel, as needed or requested. Other duties as applicable to your assigned projects or departmental needs; these will be outlined in an annual goals and objectives process and evaluated in an annual performance management process. Overnight travel 0‑10%. Job Requirements Education: Associate’s or BA/BS degree (strongly preferred). Experience: 2+ years of relevant knowledge in a client delivery/service company. Language: Advanced level of English; strong oral and written communication skills in English and Spanish. Skills: Strong organizational and multitasking abilities; excellent customer service; strong analytical skills; attention to detail; troubleshooting and problem solving; aptitude for using automated systems (learning management, expense reporting, travel administration, etc). Preferred Skills: Basic understanding of Life Sciences Commercial operations including Sales, Medical Affairs, Market Access, Nurse, and Contact Center programs; prior experience in field sales administration/operations in the life sciences industry. Travel: Overnight travel 0‑10%. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). #J-18808-Ljbffr
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