Full Time Customer Service Representative, Damascus Branch
hace 2 semanas
Full Time Customer Service Representative, Damascus Branch Join to apply for the Full Time Customer Service Representative, Damascus Branch role at FAB&T General Description Provide warm and friendly service to customers and potential customers. The CSR is responsible for retaining and servicing existing relationships and opening new deposit accounts. The CSR will also promote and cross sell bank products and services. Essential Duties and Responsibilities Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers. Perform teller transactions with accuracy to minimize teller outages. Responsible for opening consumer and business accounts with accuracy to ensure operational excellence is achieved. Committed to "living" the Company's core values and mission statement. Understand the mechanics of opening new accounts and teller duties and perform all essential duties of these functional areas with a high degree of expertise to ensure consistency with all company practices, policies, and procedures. Exhibit sales and service behaviors consistent with FAB&T's core values and profit objectives. Provide "flawless" service at all touch points within the branch. Share ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market. Support the attainment of branch goals. Collaborate with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement. Answer customer inquiries relating to products, rates and services. Assess customer needs in order to cross sell appropriate products and services. Refer new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management. Develop and build customer loyalty. Adhere to work schedules as directed by the Branch Manager. Maintain a positive, friendly, and professional attitude and appearance. Responsible for tracking and monitoring of all required documentation. Perform any other related duties as required or assigned. Physical Activities While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; and occasionally required to climb or balance. The employee must occasionally lift and/or move up to 100 pounds; frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; and color vision. Additional Information Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industry: Banking Benefits Referrals increase your chances of interviewing at FAB&T by 2x Get notified about new Customer Service Representative jobs in Damascus, AR . #J-18808-Ljbffr
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