Account Manager, A&H

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility™. Position Summary The Account Manager plays a key role in managing and retaining a portfolio of Accident & Health (A&H) clients, including employer groups, brokers, and distribution partners.

This position ensures exceptional service delivery throughout the policy lifecycle—supporting onboarding, renewal strategy, product education, and ongoing relationship management. The ideal candidate brings strong communication skills, deep knowledge of A&H products, and the ability to collaborate across underwriting, claims, operations, and sales teams.

Responsibilities

and Accountabilities Serve as the primary point of contact for assigned A&H clients and brokers. Advise partners on how to best utilize Arch products and position them within their portfolios. Demonstrate how to effectively maximize Arch technology and further educate on Arch products and our value proposition. Track, monitor, and report on partner performance and identify areas for improvement and growth via product cross‑sell and further business development.

Build and maintain strong, trust‑based relationships to ensure high client satisfaction and retention. Conduct regular client check‑ins, including renewal meetings, performance reviews, and program updates. Account Operations & Execution Coordinate account implementation, enrollment, and onboarding activities. Track and resolve service issues related to billing, eligibility, claims, policy changes, and compliance.

Prepare and deliver customized reporting packages, including utilization, claims summaries, and performance metrics. Product & Industry Expertise Maintain a solid understanding of Accident & Health products such as Group Accident, Supplemental Health, Hospital Indemnity, Travel Accident, Disability, and Specialty Risk programs. Stay informed on industry trends, regulatory developments, and competitor offerings. Effectively educate clients and brokers on product features, coverage terms, and program performance.

Education and Experience Bachelor’s degree in business, insurance, healthcare administration, or related field (or equivalent experience). Account‑management experience in Accident & Health, employee benefits, or broader property/casualty insurance. Strong understanding of A&H product lines and insurance concepts. Excellent communication, relationship‑building, and problem‑solving skills.

Ability to manage multiple priorities in a fast‑paced environment. Proficiency in CRM systems and Microsoft Office Suite. Required Skills and Abilities Experience working for an insurance carrier, MGU/MGA, TPA, or benefits brokerage. Active Life & Health insurance license (or willingness to obtain).

Experience

with enrollment platforms, claims systems, or broker management tools. Work Arrangement #LI-Remote #LI-Hybrid Compensation For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

Salary

$61,900 - $83,622 per year Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. Posted by Arch Insurance Group Inc. – December 29 #J-18808-Ljbffr