Technical Onboarding Manager
hace 3 semanas
Contractor Fee $3,200 - $3,500/month (USD) Work Arrangement Remote Commitment Full-time (Approx. 45 hours/week) Company Overview Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team‑building experience and aim to help businesses leverage global talent. About This Role We’re seeking a Technical Onboarding Manager to oversee the onboarding and technical setup of new clients or customers. This role sits at the intersection of onboarding, operations, and light technical execution. You’ll be responsible for ensuring smooth implementations by coordinating requirements, validating data, and handling basic scripting or data work when needed. This is not a pure engineering role, but you must be comfortable working with technical concepts, structured data, and troubleshooting issues independently. Key Responsibilities Own end-to-end onboarding and implementation for new clients or accounts Gather requirements and translate them into clear implementation steps Configure systems, integrations, or workflows based on onboarding needs Work with datasets using SQL to validate, audit, or reconcile data Use basic Python scripting for automation, data cleanup, and internal tools Troubleshoot implementation issues and identify root causes Coordinate with internal teams (engineering, ops, support) as needed Maintain clear documentation, onboarding checklists, and status updates Ensure implementations are completed accurately and on schedule Software/Platforms/Tools Python (basic scripting) SQL Google Sheets / Excel Internal tools, APIs, or databases (training provided where applicable) Project or task management tools (Asana, ClickUp, Monday, etc.) Qualifications At least 3 to 5 years of freelancing experience 3+ years of experience in onboarding, implementation, technical operations, or similar roles Excellent oral and written English communication skills (C1 or C2 level) Comfortable writing basic Python scripts and SQL queries Strong understanding of data structures, workflows, and system logic Highly organized, detail-oriented, and reliable with follow-through Comfortable working US business hours Able to work independently in a remote environment Shift Schedule Monday to Friday, 9:00 AM – 6:00 PM US CST Seniority Level Mid-Senior level Employment Type Full-time Job Function Project Management and Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Tidal by 2x #J-18808-Ljbffr
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