Solutions Support Specialist

Job Overview Performs order entry and is the primary customer and supplier interface for all customer issues related to order management for products within a specific solutions group (i.e., HP, IBM, Sun, etc.). Initiates and/or maintains effective communications with internal and external customers regarding product status, as appropriate. Responsibilities Facilitates the order fulfillment process to ensure customer service levels are met. Reviews and enters orders to meet customer expectations for on‑time shipment while maintaining established quality levels throughout the process. Makes adjustments in purchasing, backlog management, integration, engineering and shipping/traffic as appropriate. Coordinates internal and external resources to meet agreed‑to expectations of the customer and TD SYNNEX. Identifies and communicates options available for issue resolution as needed. Responsible for backlog management, including monitoring the progress of orders and investigating and making decisions within established processes for resolving issues such as shipping, Return Merchandise Authorization (RMA), damage, lost goods insurance, order tracking and request revision; escalates decisions regarding exceptions and critical situations. Ensures margin integrity by following exception processes for sales management approvals where necessary. Has accountability for the order through the invoicing process and assists in researching and resolving order issues as appropriate. Coordinates Customer‑Owned Inventory (COI) Purchase Orders (POs), ensuring accuracy of COI when generating monthly or weekly COI inventory reports, if applicable. Ensures appropriate information is updated and maintained for the customer. Represents the company to the customer and the customer to the company in all sales‑oriented activities. Qualifications Two (2) years of progressive previous work experience in a sales, customer service, warehouse or product support role working with customers, or a combination of post‑high school formal education and job experience that demonstrates the ability to meet all identified responsibilities. High School or equivalent. Demonstrated verbal and written communications and interpersonal skills sufficient to work in a team environment and effectively interface with supplier and customer representatives primarily by telephone and e‑mail. Demonstrated understanding of the impact of the defined process on the customer and on TD SYNNEX. Demonstrated critical thinking and decision‑making skills in understanding and applying process guidelines to resolve problems. Demonstrated operational knowledge and skill in the effective use of current order entry computer systems and related programs and processes. Basic knowledge of supply chain procedures, distribution industry knowledge, product, pricing, customer service and sales strategy. Demonstrated ability to perform basic mathematical calculations. Basic working knowledge of product offerings, applications and requirements. Entry‑level position for this job series. Working Conditions Professional environment (Hybrid). Occasional non‑standard work hours or overtime as business requires. Benefits Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on‑demand courses.Elevate Your Personal Well‑Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: Valuing every voice and celebrating global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.Global Organization: Network with new co‑workers through onboarding and internship programs, and connect with your community through internal, peer‑led inclusive communities, local volunteering events, and environmental and social initiatives. Key Skills Billing, Billing Services, Billing Support, Customer Service, Email Management, English Language, Internal Communications, Interpersonal Communication, Order Entry, Order Fulfillment #J-18808-Ljbffr