Managed Services Engineer

hace 2 días


Argentina CommandLink A tiempo completo

Join to apply for the Managed Services Engineer role at CommandLink . About CommandLink CommandLink is a global SaaS platform providing network, voice services, and IT security solutions. We help corporations consolidate core infrastructure into a single vendor with a proprietary single‑pane platform. Recognized for innovation, we have received multiple industry awards. About Your New Role The Managed Services Engineer is responsible for supporting and delivering superior service to ISP/MSP customers. You will manage and troubleshoot SD‑WAN networks (especially Versa Networks), business data circuits, VoIP services, VPNs, managed routers, firewalls, and other custom services. No travel to customer locations is required. Key Responsibilities Provide end‑to‑end support for customers, focusing on SD‑WAN, Internet, and related services. Troubleshoot and configure LAN components, routers, firewalls, and Microsoft OS. Support provisioning and onboarding of new customers. Collaborate with vendors to resolve support issues and ensure smooth delivery. Own support issues from start to resolution, ensuring customer satisfaction. Maintain excellent customer relationships. Mentor and train fellow engineers on complex issues. What You'll Need For Success High School Diploma or GED. 3–5 years of experience in a technical environment with SD‑WAN expertise (especially Versa Networks). CCNA and CCNP certifications highly desirable. Command‑line experience with networking tools (Cisco, Fortinet, Juniper). Strong firewall configuration (Fortinet). Deep knowledge of BGP, OSPF, and VRRP. Practical knowledge of basic routers, firewalls, and NAT. Experience with QoS and network design principles. Familiarity with SOC 2 compliance. Why You'll Love Life at CommandLink Opportunity to grow in a high‑growth company. Environment celebrating ideas and innovation. Tangible impact of your work. Flexible time off. Fun events at cool locations. Employee referral bonuses. We’re committed to a fair hiring experience. AI‑assisted tools help review applications but do not make final decisions. Every application is reviewed by a human. #J-18808-Ljbffr



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