Senior IT Application Support Engineer
hace 2 semanas
Overview We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub. Responsibilities Responsible for multiple business-related applications’ operation maintenance, including troubleshooting, rapid diagnosis and resolution of user issues/incidents within SLA, response and resolution to user inquiries and requests. Work with upstream/downstream system IT engineers to solve cross-functional issues, and provide optimization suggestions in multiple systems/applications data flow. Responsible for intelligent operation solutions/fulfillment such as automation, AI IT employee of the system/application, deliver solutions based on operational data analysis, and collaborate with the relevant team in development. Collaborates with L3 on technical issues’ primary analysis and troubleshooting, follows up with new enhancements/sprints of implementations, and early engagement in KT post-go-live takeover. Requirements Bachelor or higher degree in Information Management Information Systems, Computer Science, or a related field. 4+ years working experience in IT operations, familiar with IT operational processes SLA delivery. Technical background in Java, Oracle/SQL Server/MySQL, able to analyze code or configurations of multiple systems/applications or integration plans. Able to understand Lenovo business processes and apply relevant technical skills to fulfill operational work. Experienced in IT intelligent operations, RPA, agentic automation-flow; GPT capabilities are a plus. Ability to coach associate/primary team members. Strong communication skills, able to explain resolutions to non-technical users, experienced in driving multiple stakeholders to alignment, and maintain close communication with key business teams/users. Strong self-motivation and ownership; support on-call duty shifts outside of 5x8 working hours when required. English required as a working language. Resume in English is required. Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any federal, state, or local protected class. WD Additional Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Get notified about new Senior Information Technology Support Engineer jobs in Buenos Aires, Argentina. #J-18808-Ljbffr
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