Professional, Client Services

Overview How You’ll Make an Impact We are looking for a Professional, Client Services to join our Client Services Team from LATAM, located in Colombia or Argentina, reporting to the Director of Account Management, LATAM. As a Professional, Client Services at Epsilon, you will be responsible for providing support to clients to promote the adoption and standard processes in the use of products and will collaborate with different teams including Product, Sales, Technology and more. You will have the opportunity to take on challenges from scratch, developing practices to help improve benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing partners with the best solutions to meet their business goals. What You’ll Achieve Create and manage digital campaigns reports Create campaign witnesses Tracking campaign activity and achievement of goals Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting Develop and automate internal usage processes and best practices manuals for our products Identify and report issues, bugs, and other errors to internal product and/or technology teams Work as a liaison between client services and technology to enhance support processes and propose new functionalities Focused on providing first-level support to our internal and external customers Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value Who You Are What you’ll bring with you: Experience in managing and analyzing Digital Campaign Reports Experience in working with clients from different industries, knowing the needs of each one in their digital activities Ability to manage multiple clients and projects simultaneously. Very organized Experience in handling social or programmatic platforms Willingness and proactivity for learning and adopting new tools, both internal and external Intermediate level of English (B2) Self-motivated and results driven, with a focus on surpassing performance targets Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren't just words. They're how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other Collaboration: We together, support one another, and collectively achieve goals Growth: There are endless opportunities for growth through learning, development and career advancement Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability> These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: 15 days of holidays, LATAM rest week at the end of the year, flex-Fridays (working until noon every other week) Family Well-Being: Parental/new child benefits Extra Perks: Hybrid work scheme, medical insurance, language training (English and/or Portuguese), professional development, employee recognition, health awareness benefits, home internet fee #J-18808-Ljbffr