Head of Client Service Department in Latam
hace 7 días
Head of Client Service Department in LATAM (remote) Ailet Full-time, remote work We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image-recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is a global player collaborating with the strongest brands in the FMCG community. We have already worked with Walmart, Danone, Nestlé, Pepsi, Coca-Cola Andina, Heineken, Mars, Kraft Heinz, and P&G, among others. We have more than 30 clients worldwide in more than 25 countries. We have a vacancy for a Head of Client Service Department in LATAM who will be responsible for building, implementing, and running a client-oriented service across Latin America. Join us and work with the world's famous FMCG brands Main areas of responsibility Building, implementing, and running a client-oriented service in the LATAM division (fortune-500 class CPG/Retail clients) Create & execute customer service strategy, implement modern professional practices/instruments to build strategic customer success, enabling the company's strategic growth in the region Provide and achieve customer success in utilizing Ailet solutions and services Promote client needs and concerns across departments. Collaborate with stakeholders to effectively resolve client issues/escalations Own overall relationship with clients: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with Ailet solutions Manage service economy together with commercial division to reach division financial targets Build strong & effective relationships with related departments (product, tech & other) to reach current and long-term clients’ success Attract, develop, and retain top talent. Train and engage to improve performance Subordination : Chief Operation Officer. Requirements Experience in implementation of customer-centrics service approaches and strategies (B2B SaaS for enterprise clients) Strong leadership, team management and communication skills Financial acumen to manage budgets, allocate resources and develop cost-effective service solutions Proficiency in English & Spanish; Portuguese – nice to have IT mindset (basic understanding of how the service works: microservices, databases, etc.) Experience in start-up and/or international service companies We offer Competitive payment (USD) Work on international projects with multicultural teams Professional development: inside company educational center, corporate library, performance management; foreign language classes compensation The ability to work remotely Job Types : Full-time, Contract Contract length : 12 months Pay : From $3,125,208.00 per month #J-18808-Ljbffr
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Head of Client Service Department in Latam
hace 2 semanas
Buenos Aires, Argentina Ailet A tiempo completo**Head of Client Service Department in LATAM (remote)** **Ailet** **Full-time, remote work** We’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to...
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