Customer Care

hace 3 semanas

Municipio de San Cosme, Argentina Boston Scientific A tiempo completo

Additional Locations: China-Shanghai Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. Key Responsibilities: Ensures that all SLA’s, KPI’s and OPI’s are met. Supports the supply chain management activities. Initiating corrective actions. Monitors service indicators. Executes department strategies and activities. Recommends process/procedural improvements and helps in driving improvement initiatives and achieving the objectives of such improvement projects. Provides daily,weekly or monthly reports on activities. Provides frontline support for customers for critical issues, consignment issues and value added services. Analyses customer requirements and supports others to achieve anticipated results. Models strong inter-personal skills in communicating with the customer. Ensure awareness and compliance with applicable standard operating procedures/DTP/LWI to meet, comply and champion all quality and regulatory commitments of Boston Scientific. Tracks completion of mandatory trainings. Responsible for maintaining the required process documents needed from operational excellence perpective ( Process maps,SOP, DTP etc) and ensuring the correctness ,completeness and relevance of these documents. Requirements Bachelor’s degree required; Masters preferred Proficient in Japanese and Korean or Japanese and English 2-5 years of Shared Services/Global Business Services experience in managing Supply Chain management operations. Service Delivery management, operational metrics and scorecards, and experience within a progressive global shared service operating model Superior problem-solving skills, communication and team/interpersonal skills. Outstanding ability to diagnose problems which could be related to process,technology, strategy or people and put in place actions/measures. Preferred experience in driving projects for improvements. PC literacy: ability to quickly learn and productively use new software applications IT technical skills: must understand the underlying technical aspects of technology / system / applications International experience – Self-awareness of communication styles and cultural / global differences Requisition ID: As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you #J-18808-Ljbffr

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