IT Support Analyst

hace 3 días

Buenos Aires, Argentina Betwarrior A tiempo completo

JOIN OUR TEAM BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America. With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first. Great people, bold ideas, and a sharp focus on user experience set us apart. We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in. We’re looking for a IT Support Analyst to help us scale smarter, move faster, and raise the bar across everything we do. What You Will do: Resolve incidents and requests independently, following procedures and documenting the process in our ticket system (Jira SM). Ensure a positive end-to-end customer experience and provide a single point-of-contact for customers. Assist in solving problems, give instructions on the use of equipment and software, and work with the IT team on special projects. Recommend hardware and software changes. Assist with employee onboarding, updates, termination activities, and User Provider activities (Revalidations). Create documentation for help desk processes and procedures. What We Look for in the Ideal Candidate: Familiarity with authentication and security best practices. LastPass, SSO. Extensive knowledge of Google Workspace and Microsoft Windows, Microsoft Office 365 components. Capable of imaging, deploying and troubleshooting laptops. Experience with ticketing systems - Jira Service Management / SW / Confluence. Previous experience working in an IT level one support role. Strong mobile computing hardware experience. Knowledge in ITIL methodologies. Upper Intermediate or above English level. We expect every team member to live our values: Accountability & Ownership – Take charge, own your craft. Reliability – Deliver with quality and consistency. Teamwork – Collaborate, challenge, and grow together. Winner Spirit – Compete with purpose and grit. Wellbeing – Build a career that energizes you. Curiosity & Innovation – Keep questioning. Keep improving. #J-18808-Ljbffr

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