Senior Site Reliability Engineer

What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World's Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started. How You’ll Make an Impact As a Sr. Site Reliability Engineer, you’ll be the guardian of our platform’s reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You’ll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams. Our SRE Team We’re a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You’ll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo. What You Bring to the Team Design and implement reliable, scalable, and efficient cloud infrastructure to support our global platform’s growth Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components Develop and continuously improve monitoring and logging systems using Prometheus, DataDog, and Loki stacks Participate in on-call rotation to support production environment and ensure rapid response to outages Lead incident response efforts, ensuring minimal service impact while documenting learnings and implementing preventive measures Collaborate with development teams to establish Service Level Objectives (SLOs) and ensure systems meet or exceed reliability targets. Champion SRE best practices across engineering, mentoring teams on resiliency, performance optimization, and scalability Automate platform operations with infrastructure-as-code (Terraform) and configuration management tools What Sets You Up for Success 5+ years of hands‑on experience as a SRE or Systems Engineer working extensively with AWS cloud infrastructure 3+ years of production experience with Kubernetes, Docker, and Helm charts at scale Proven track record implementing and scaling Elastic Kubernetes Service (EKS) platforms Strong expertise with monitoring, logging, and alerting technologies (ELK, Datadog, Loki, or AWS CloudWatch) Experience with GitOps and ArgoCD Working knowledge of web infrastructure including NGiNX, Ingress controllers, MySQL/PostgreSQL/Aurora, Redis/Memcached, and SQS Bonus Skills to Stand Out Advanced Database Administration experience with Aurora, MySQL, or PostgreSQL Support and enhance the release process through CI/CD pipeline development and optimization Experience working in PCI‑compliant environments and security‑focused infrastructure Familiarity with Kong API Gateway and API management at scale What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world‑class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion‑dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out Best All‑In‑One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice (2024) Deloitte Technology Fast ) Discover our Benefits Remote First, Remote Always PTO in accordance with local labor requirements 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo) Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access provided to professional Therapy and Coaching Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858‑201‑7832 or via email at Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #J-18808-Ljbffr